Credit card ppi delayed decision

I’ve got an ongoing ppi on a cooperative bank credit card on 26th Sept they said they acknowledge my claim and within 8 weeks they would reach a decision, when the 8 weeks was up they said because of the high claims due 2 the ppi deadline they was allowed 2 extend 2 a further 20 weeks however they wrote 2 meet last week stating they now won’t reach a decision for a further 16 weeks are they allowed to keep extending this deadline as 6months seems a long time for a decision..


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