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Credit card ppi delayed decision

I’ve got an ongoing ppi on a cooperative bank credit card on 26th Sept they said they acknowledge my claim and within 8 weeks they would reach a decision, when the 8 weeks was up they said because of the high claims due 2 the ppi deadline they was allowed 2 extend 2 a further 20 weeks however they wrote 2 meet last week stating they now won’t reach a decision for a further 16 weeks are they allowed to keep extending this deadline as 6months seems a long time for a decision..

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Yes, they're allowed to keep extending so that they can review your complaint.

    You just need to be patient. They want to get it done more than you do.
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