Bathroom tiling so bad it has to be redone - what would you expect?

Hannah2

Hi

Recently had our bathroom refitted as part of building work on our house and the tiler brought in by our builder made a real mess of it. So much so that builder agreed it all needs to come off and be redone. Bathroom furniture all put in including wall mounted sink, shower screen and wall cabinet, all has to come off.

Obviously this is not at any cost to us, apart from the stress of it all and further upheaval, dust etc.

Would you expect to be compensated, even in some small way, for it having been done so badly and having to have it all taken off and redone? I only mean a discount off the bill for all the work that has been completed in the house?

We haven't even had an apology.

Just wondering what other people would expect/ request/ do?

Thank you

phill99

Well the fact that the builder is taking full responsibility for it and willing to pay for it to be redone is a God send. many builders will try and wriggle out of redoing it. So your builder is doing the decent and honourable thing, so I wouldn't go upsetting the apple cart at the moment.

ceredigion

My initial reaction would be , don't push your luck.

Hannah2

Thank you for your replies. Dont get me wrong, i am not expecting to push for monetary compensation, but I just wondered what others would expect to happen/ how they would deal with the situation. Thanks again.

ashe

They are rectifying it, unless you've incurred an actual cost or loss as a result of the bad work there is nothing to compensate - when companies give good will gestures for a bad experience its literally that, good will, not compensation, and I'd expect something like that from a large company, not a building firm who will be eating the cost of this work as it is.

Doozergirl

Builders are small companies. I know you're giving them a huge amount of money, but they actually get to keep a fraction of that once everyone and everything else is paid for. We take on huge risks where mistakes have to be paid for from our own wages. A fully tiled bathroom *costs* us in the region of £1,000 in labour and fixing materials, not even including the tiles, which won't be re-usable. Add in the tiles and stick VAT on it and it's a lot of money and there's nothing salvageable from the first job at all. To have to re-do a bathroom would be devastating.

To be redoing the whole thing is what should be expected, but that builder will have lost a lot of money redoing it again, properly. It's testament to them that they are doing it when many people get away with doing a terrible job and then disappearing. Asking for 'compensation' in the form of a discount on other things that have been done perfectly well, or indeed a bathroom that someone will have essentially done for free once it's done twice, isn't cricket, regardless of the fact it wasn't done properly in the first place. They won't be enjoying this either and they will be experiencing most of the pain.

There's a post today about Wren kitchens. They can afford better to give compensation and they don't. Ikea messed me around endlessly last year and I didn't get a penny for the hours of time they cost me. I've never asked for any form of compensation from someone that is self-employed. I blame myself if I've employed the wrong person for a job.

greatgimpo

I would be so pi**ed off that the builder didn't know how bad the tiler was before trusting him to do a good job.

Coudn't the person who put up the shower screen etc notice how bad the tiling was before committing to mounting things on top of them?

LadyDee

I'd be plying him with tea and homemade cake when he came to do the work! Stay on his good side and make sure to use hm again if I needed more work done. Your builder sounds like one in a million - have you seen the number of threads on here started by people chasing builders to rectify problems?

dunroving

LadyDee wrote: »

I'd be plying him with tea and homemade cake when he came to do the work! Stay on his good side and make sure to use hm again if I needed more work done. Your builder sounds like one in a million - have you seen the number of threads on here started by people chasing builders to rectify problems?

^^^ This. Thank your lucky stars he is going to put it right. Be empathetic and put yourself in his place. He is dealing with a bigger sh1tstorm than you are.

You don't have to be actively happy with the situation, but be nice - tea, biscuits, etc. cost very little money and yield tons of goodwill.

Ganga

dunroving wrote: »

^^^ This. Thank your lucky stars he is going to put it right. Be empathetic and put yourself in his place. He is dealing with a bigger sh1tstorm than you are.

You don't have to be actively happy with the situation, but be nice - tea, biscuits, etc. cost very little money and yield tons of goodwill.

Agree fully with this,as has been pointed out just look thru this forum for the number of people who have had a bad job done and are beside themselves with stress/dissapointment etc in fact some have been driven to tears with the lack of any remedy.
Treat him well and get the result you want/deserve.