Esky cancellation problem

60 Posts

My son was travelling in US and booked a flight from Seattle to London with esky departing the following day. The airline had 24 hour cancellation policy and due to severe snow storms the interstate was closed and he would not be able to get to Seattle in time. He tried to call esky 4 times within the 24 hour cancellation period and each time he held on for an hour before being disconnected. He called the airline but they advised he must cancel through booking agent esky. As this appeared impossible he rebooked a flight and returned to UK.
He has emailed esky requesting refund for the flight and no response received in over 30 days.
Esky is based in Poland , so what is next move please?
Thanks
He has emailed esky requesting refund for the flight and no response received in over 30 days.
Esky is based in Poland , so what is next move please?
Thanks
0
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ESky seem to have extremely poor customer ratings. People are drawn to them often after a lazy google search and clicking on the first displayed link.
I fear you will get no where with eSky.
Your son may be better claiming on his travel insurance for the missed departure following weather delays. Presumably he had insurance?
I suspect he is going to have to write this off as an expensive learning lesson
he may be due some taxes refunded as a no-show on the flight but it is possible that esky's service fees for processing may be higher
has he tried to deal with his travel insurance?
Have a good read through the policy to see if you are being fobbed off. Being armed with wording on the policy that suggests this should be covered will help your cause.
If you name the insurance company and the policy there may be people here who are familiar with its cover who can comment.