Direct Debit reversal to reduce credit owed by Energy company

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Keep chasing them

dali21

I am in the same position. UP issued my final bill in late January and the 14 day period for my credit refund was yesterday.  They missed that so owe me another £30 compensation. I have to wait another 8 weeks too. Worrying because they have stopped acknowledging my email. 

 Will be interested to see how the OP’s complaint is dealt with too.

willh255

Hi all, I'm the OP but my account was lost in the new forum switchover.

After weeks of incorrectly being told it would be another 5 working days till payment. Utility point stopped responding to chase emails. So I went to the bank and they agreed to process a direct debit indemnity claim. I reclaimed the last direct debit which left me about £5 out of pocket (without the compensation taken into account). That last payment was taken in the period after the account had been transferred to another supplier but while Utility point were not answering emails asking them to issue a final bill. It was this lack of response that persueded the bank to process the indemnity claim.

  I don't know whether it was chance, or whether indemnity claim woke them up, but a week after the claim was processed they paid everything in full including the £60 compensation for late payments.

  This left me in debt with them as they had not subtracted the amount of the indemnity claim.

  Turns out they are MUCH better at chasing a debt than paying one. I'm now all square with them and the account is closed. I'll not be returning.

  Good luck to others that are owed money by Utility Point. It does seem they will eventually pay but you do have to be very patient. In my case it was 5 months rather than the target of 10 days set by the regulator. If they are doing this with a significant number of customers and incurring £30-£60 of compensation each time, they must surely be a company in trouble.