Smart gas meter not pairing with electric meter?

Rich99

Hi, EDF came & installed my smart meters last week. I wasn't around, but apparently the installer had some issues getting the gas meter to send data to the electric meter. Whatever his solution, it didn't work, because both the IHD & EDF agree that no gas readings are being delivered - although electric readings are fine. There's only about 2m distance between the meters, although one is upstairs & one in the cellar. I phoned EDF, who basically said I had to wait 90 days before they would agree that there was a problem. However if it hasn't paired in 3 days, I fail to see what's going to change over the next 90 days!!

Anyone know if there's anything I can do at my end to force it? The gas meter is a Landis+Gyr G470, if it makes any difference. There are various settings I can access via the two ('A' and 'B') buttons on the front, but I didn't want to go fiddling without a manual, and can't find those on the internet....

matelodave

There really isn't anything you can do, if it wont pair then the supplier has to sort it out.

Gerry1

Rich99 wrote: »

There are various settings I can access via the two ('A' and 'B') buttons on the front, but I didn't want to go fiddling without a manual, and can't find those on the internet....

You can still read the gas meter even if the shiny toy doesn't work.

http://www.sgultd.co.uk/landis-gyr-370-series/

dogshome

If you haven't done so already, set yourself up on "my account" online with EDF
Then use it to give EDF a monthly reading of the Gas meter, and keep your own record of those readings