Item not delivered

oldernonethewiser

Given that you are keen to get this item asap and the company you have ordered from cannot deliver it within a suitable timescale, can you cancel the order and get it elsewhere?

hellojohn8doe7

Let's cut to the chase. How much are you after?

I will say quote a popular saying - Not a fixed amount, but more in principle that this is wrong to lead an individual, waste their time and not be upfront about stock availability and delivery lead times.

Given that you are keen to get this item asap and the company you have ordered from cannot deliver it within a suitable timescale, can you cancel the order and get it elsewhere?

I have already placed an order with a different company a minute after starting this thread. They have stated two weeks, so will see if that gets delivered in the two week frame or not? Although, I have now missed on the January sales.
I will cancel my order sometime later with the original company.

I believe if the original company does not deliver in the original stated time period, then I am within my rights to cancel when the local store eventually contacts me to arrange delivery? Or do I have to cancel before the product arrives to the local store?

oldernonethewiser

hellojohn8doe7 wrote: »

I will say quote a popular saying - Not a fixed amount, but more in principle that this is wrong to lead an individual, waste their time and not be upfront about stock availability and delivery lead times.


I have already placed an order with a different company a minute after starting this thread. They have stated two weeks, so will see if that gets delivered in the two week frame or not? Although, I have now missed on the January sales.
I will cancel my order sometime later with the original company.

I believe if the original company does not deliver in the original stated time period, then I am within my rights to cancel when the local store eventually contacts me to arrange delivery? Or do I have to cancel before the product arrives to the local store?

What do the T&Cs say about cancelling?

Aylesbury_Duck

hellojohn8doe7 wrote: »

I will say quote a popular saying - Not a fixed amount, but more in principle that this is wrong to lead an individual, waste their time and not be upfront about stock availability and delivery lead times.

Oh, that popular saying.

Bermonia

Aylesbury_Duck wrote: »

Oh, that popular saying.

Well it’s always been one of my favourite sayings :rotfl:

soolin

hellojohn8doe7 wrote: »

I will say quote a popular saying - Not a fixed amount, but more in principle that this is wrong to lead an individual, waste their time and not be upfront about stock availability and delivery lead times.


I have already placed an order with a different company a minute after starting this thread. They have stated two weeks, so will see if that gets delivered in the two week frame or not? Although, I have now missed on the January sales.
I will cancel my order sometime later with the original company.

I believe if the original company does not deliver in the original stated time period, then I am within my rights to cancel when the local store eventually contacts me to arrange delivery? Or do I have to cancel before the product arrives to the local store?

As above, read what the t and cs say about cancellation. If you want to cancel why delay? Assuming the item is capable of being cancelled then do it now otherwise you run the risk of not being able to cancel and having to return the item at your own cost for a refund.

If you are just looking for ways to get compensation then I'm not sure this is the place to ask.

born_again

hellojohn8doe7 wrote: »

T
- Is this just a refund of my original amount? Is there any law/guidance that this company should pay me some 'enhanced' amount for non-delivery within the stated time period and leading me on....? From previous posts it would seem NO.

Yes. No more, no less....

It is just to put you back where you were. Just the same as your consumer regulations.

Oh and if you cancel the order you lose the right on a non receipt chargeback....