Not sure where I stand

Sarcrai

Hi there,

I’m looking for some advice on where I stand legally here as it’s a bit of an odd situation and I’m not sure what to do. In summer 2019 I ordered some made to measure goods for my house. Upon arrival and fitting, half of the goods were very poorly made, not up to standard and the fitter agreed to have them remade for me. On that day I paid 50% of the final bill to the sum of £400. Weeks and weeks went by and I didn’t hear back from this company. Fast forward to December 2019 and we have decided to move house which will be happening in the next two months. Low and behold I have just started receiving phone calls and letters telling me that I need to settle the remainder of the invoice and the replacement goods have arrived and are waiting to be fitted.

My question is, as I have not physically received and fitted the goods, am I under a legal obligation to pay the remainder of the invoice or have the goods fitted in the first place? Or can I continue with my house move and disregard?

Thank you

Doozergirl

What did you say when you paid 50%? There's something missing from the story which probably doesn't fit with what you'd like to do.

If you agreed that you'd pay half price for substandard items then that's the deal, but it sounds like you've paid half in anticipation of having quality goods delivered.

Clearly it's not good that they've taken all that time, but it sounds like it's suited you until not to chase them for that finished product.

If they have made the quality product for now and fulfilled the order then you should be paying them. You certainly can't disregard them as they have now completed the contract. You have to negotiate with them further.