Popla decision changed??

AFreeman

Hi all, wonder if you can advise. We have been fined by a car park company for overstaying 17minutes on a car park after paying for 3 hours. Basically we have appealed through mitigating circumstances as our terminally ill dog at the time (now passed on) had a fit in the back of the car when we got back to the car and unfortunately our mind was not concentrating on the fact we were eating away at our parking time. We went the route of appealing and this went to POPLA who went in our favour. However, 2 weeks after this decision we have an email saying they have reopened our case and 55minutes after that another email stating we now have to pay the fine?
Can they even do this as our original reply stated this decision is final....
This was from POPLAS complaints department so we believe the car parking company have complained about their original decision and so the case was reopened.
Thanks in advance

BrownTrout

Always seems to be that when operators complain they manage to get decisions reversed

Umkomaas

Read what POPLA's position is on reversing decisions in Brucella's battle with them.

https://forums.moneysavingexpert.com/discussion/6054477/parked-longer-than-the-maximum-period-allowed&page=3

Dear ***,

Thank you for your response and I apologise for the slight delay in responding.

While I appreciate that you are looking for your appeal to be overturned, that isn’t something that we can do. POPLA has been appointed to deliver a free, single-stage, determinative appeals process. In practice this means that once we have decided an appeal, our involvement in whether the charge is valid or not ends. Even in cases where we have made an incorrect decision, we cannot issue new or revised decisions.

My intention in being so frank with you below was to provide you with helpful information to assist you if you are having ongoing discussions with the parking operator or disputing the matter through a legal route. I do hope that it can provide you with the information necessary to challenge it via alternative means, but regrettably we are not able to issue a revised decision once we have made a decision.

I am sorry that I have not been able to offer further assistance in that regard, but I do remain committed to provide feedback and training to ensure that this does not happen in future appeals.

Regards,

***

Sector Expert
POPLA

Which parking firm is involved please?

Fruitcake

BrownTrout wrote: »

Always seems to be that when operators complain they manage to get decisions reversed

Yet when a motorist complains the opposite happens, even when the lead assessor and *cough* sector expert agrees an error has been made by PoPLA.

Ignore everything from the scammers now except real court papers.

Complain to PoPLA and the BPA if you enjoy :wall::wall::wall: but do include the statement quoted by Umkomaas above.

Always, always complain to your MP about this unregulated scam.

twhitehousescat

In practice this means that once we have decided an appeal, our involvement in whether the charge is valid or not ends. Even in cases where we have made an incorrect decision, we cannot issue new or revised decisions.

but , they have revised the appeal desision , did the guy actually read your email

AFreeman

Enterprise parking solutions ltd

AFreeman

Thanks all. Do you suggest we wait for the court letters then. I am just really worried about the fine increasing and increasing and then losing at court

BrownTrout

Dont let court worry . This is a small outfit very few claims

Fruitcake

It is not a fine. Even if you lost in court it wouldn't be more than about £175-£200 as long as it was properly defended.
If you won you could get up to £95 in return.

waamo

I would certainly put a complaint in to John Gallagher, lead adjudicator, and point out their inconsistencies.

Half_way

As above, this is not a fine.
Where is this car park? who's car park is this?