Is this acceptable? Thrown out of shop early, not allowed to purchase items?

Pollycat

Copperplate wrote: »

Another update. The initial reply was via social media but I found out about the resolver website late last night and sent a more detailed complaint via that. I've since had a further reply via resolver which says "sorry to hear you are disappointed. The store will investigate further to make sure it doesnt happen again." and a promise of a small discount on future purchases.

Are you content with that?
If I'd been called a liar on social media, I would want an apology from the store.
I wouldn't be bothered about a discount on future purchases but I would want the company to publicly acknowledge that their initial response was inaccurate and unacceptable.

Copperplate

Pollycat wrote: »

Are you content with that?
If I'd been called a liar on social media, I would want an apology from the store.
I wouldn't be bothered about a discount on future purchases but I would want the company to publicly acknowledge that their initial response was inaccurate and unacceptable.

I'm not content and will never use the company again. The way I was treated last night was one thing and I knew I'd not go back to that particular store again. Being told on social media that it didnt happen and that announcements about closing were made is a totally different story and offering discount off future purchases is a downright cheek.

Copperplate

It's also an extremely easy case to prove as there is lots of CCTV in the outlet and carpark. It would be obvious that customers were being escorted out well in advance of published closing times.

DoaM

Sounds like their social media people went to the same school of charm as those from ACLS.

dobbiesloan

Name them and shame them. Complain about them on their TWITTER page, they might apologise and give you a voucher.

boo_star

I doubt any of this actually happened.

Insert something about feeding a troll here.

prowla

It can't be one of those stores complaining about the demise of the high street, if they're happy to stop customers buying things and telling them to clear off.

Moglex

boo_star wrote: »

I doubt any of this actually happened.

Insert something about feeding a troll here.

Well, you are the one who is looking like the troll.

If you are going to join with this company in calling the OP a liar, at least explain why you think this.

Otherwise you just look like a troublemaker.

Pollycat

Moglex wrote: »

Well, you are the one who is looking like the troll.

If you are going to join with this company in calling the OP a liar, at least explain why you think this.

Otherwise you just look like a troublemaker.

Yes. I always give posters the benefit of doubt but lots of members do seem to call 'troll'.
If I read a thread and thought that, I'd just move on.

Copperplate

The initial response saying it didnt happen was on Twitter. Another customer then replied saying they had the same experience (albeit at a different location on a different day). No further reply to either of us on Twitter.

I'd name and shame but would be identifying myself due to my twitter account as it's one of the most recent replies on the companies Twitter accounts.

It is one of the rare companies that is doing well profit wise.