Miss sold finance by curry’s

Silkstng

Hi all, sorry if this is under the wrong board. I’ve searched the site but really couldn’t find anything that similar.

I went into curry’s at Christmas wanting to buy a MacBook, the 0% interest for 6 months offer sold me. I spoke in depth to the sales guy about it and how it worked, and was happy to go ahead. He then does a credit check and prints off the agreement for me to sign.
He told me that this agreement was for the 0% interest at 6 months. I read through it, saw a lot of information about their ‘buy now pay later 0% deal’ and signed.

A month goes by and I get my statement, shocked to see I’ve been charged interest.i
I call the credit company Creation; who say curry’s have put the agreement through incorrectly, as ‘rolling credit agreement’ and it should be easily changed.
Now the sales guy told me the rolling credit agreement meant there was no set end date, not that I would be charged interest from the get go.

So I call curry’s, again they say no problem, you will receive a refund and we will put through the credit agreement again, I should receive an email within a week to confirm.

Two weeks later, I get a phone call from some woman from curry’s to state they’ve seen the agreement, I’ve signed it, they aren’t doing anything.

Now I’m totally stuck, I don’t want to be paying off interest at 25%,. My plan was to pay it all off within 6 months and pay no interest.
I’ve now applied for a 0% apr credit card hoping I can pay the laptop off on that and take advantage of their 0% apr.

But I’m still stuck on my rights with this, and where I stand with curry’s, if I should still fight.

Any advise is greatly appreciated!
Thank you for reading.

BoGoF

Bottom line......what does the agreement you signed actually say. What he said can't be proven by you and you appear to have signed without checking.

[Deleted User]

Silkstng wrote: »

I’ve now applied for a 0% apr credit card hoping I can pay the laptop off on that and take advantage of their 0% apr.

Make sure it's a money transfer card you applied for, and not just a BT.

Fosterdog

It does sound like maybe you were given a few different options and have misunderstood those options and agreed to something you thought was different.

You admit that you were told that there are rolling monthly payment but also say you were told it was buy now pay later, and say you wanted the 6 month interest free option. All three are different types of finance, 6 months interest free would be 6 monthly payments with no interest added, buy now pay later would be paying nothing at all monthly and clearing the whole balance at the end of the agreement, and a rolling monthly payment would be run of the mill making monthly payments but with interest added. Creation used to also charge a £25 admin fee for the interest free and buy now pay later options but not sure if they still do that.

Ultimately you had the agreement in your hand with a chance to read it before signing, you also get 14 days by law to change your mind and cancel the agreement so could have gone home and read it properly if you felt rushed or couldn't take it all in when in store and that would have been the time to raise any queries.

Silkstng

Fosterdog wrote: »

It does sound like maybe you were given a few different options and have misunderstood those options and agreed to something you thought was different.

You admit that you were told that there are rolling monthly payment but also say you were told it was buy now pay later, and say you wanted the 6 month interest free option. All three are different types of finance, 6 months interest free would be 6 monthly payments with no interest added, buy now pay later would be paying nothing at all monthly and clearing the whole balance at the end of the agreement, and a rolling monthly payment would be run of the mill making monthly payments but with interest added. Creation used to also charge a £25 admin fee for the interest free and buy now pay later options but not sure if they still do that.

Ultimately you had the agreement in your hand with a chance to read it before signing, you also get 14 days by law to change your mind and cancel the agreement so could have gone home and read it properly if you felt rushed or couldn't take it all in when in store and that would have been the time to raise any queries.

This is what is confusing, the document from creation states:
If at any time you make Buy Now Pay Later transactions no interest will be charged on any payment made during the Buy Now Pay Later period. If you pay the full amount due under that Buy Now Pay Later transaction before the end of the Buy Now Pay Later period no interest will be payable. If you do not repay the full amount during the Buy Now Pay later period interest will be charged at the rate shown in your credit agreement from the date of the Buy Now Pay Later transaction on any amount not paid and you will have to make the monthly repayments.

It then says: The type of credit. Running account credit agreement. (this is what the sales team advised meant there is no fixed term and it will continue until it is ended by them or by me)


The document from Currys then states differently:
Purchase interest rate 24.90%
Plan Ends 02/08/2022.

It then goes to say 'Interest will not be payable on any payment made within the Buy Now Pay Later period or any Buy Now Pay Later transaction.....' it continues.

It doesn't state anywhere which agreement I entered on this document from Currys.

Thank you for explaining the difference, I did decline buy now pay later, as i just wanted the 0% interest deal for 6 months they had on offer. But I guess i now have nothing to back that up at all now, his word against mine

Safe to say I will be avoiding finance for a long while unless I'm willing to go through with a fine tooth comb.

Thanks for the info.

Silkstng

Deleted_User wrote: »

Make sure it's a money transfer card you applied for, and not just a BT.

I went for purchase and balance transfer (both are 0% for 25 months). Its my first credit card, ive always avoided at all costs.
My credit plan gives me the option to pay it all off in one transaction by entering card details, I assumed this type of transaction would be covered as part of a 'purchase' on the CC?

Manxman_in_exile

This is probably a stupid question (I haven't read a credit agreement for years), but...


why does it say that there's no interest payable on any "payments" made? Isn't interest payable on what (if anything) is outstanding at the end of the no interest period? Apart from reducing the outstanding balance, what have payments made got to do with interest?


I'm probably being thick or getting old.