Being left disadvantaged after refund for faulty item

The_Rainmaker

I can't see the retailer sending the item back for repair without the OP paying again. Down the wetsuit and the money.

The good news is a quick google shows plenty of wetsuits within budget and some are even reduced in sales!

davidmcn

Aylesbury_Duck wrote: »

It took three pages, but there it is. Bingo.

How unlucky for the OP to stumble upon our cabal of wetsuit retailers.

Paul_DNAP

surfer91919 wrote: »

For a consumer rights forum I'm quite surprised how many people think I not only deserved to have no warranty service at all but even to have money deducted from the enforced/ unsolicited refund even though I've done nothing wrong according to the terms and conditions.

To be fair to everyone else, as a consumer rights forum is it perfectly right to point out that "You returned a faulty item and got a full refund of the purchase price" is an absolutely correct way for the retailer to apply your consumer rights.


The warranty does not form a part of your consumer rights.

DCFC79

surfer91919 wrote: »

For a consumer rights forum I'm quite surprised how many people think I not only deserved to have no warranty service at all but even to have money deducted from the enforced/ unsolicited refund even though I've done nothing wrong according to the terms and conditions.

Well if your not happy with the replies you could try citizens advice bureau or CAB or even a lawyer.

Manxman_in_exile

DCFC79 wrote: »

Well if your not happy with the replies you could try citizens advice bureau or CAB or even a lawyer.

Apologies if I've inadvertently tagged the above as spam! My laptop cursor has developed a mind of its own

wesleyad

I think everyone is being a bit mean here. It seems to me if the price had dropped further, rather than going back up, I'm sure the OP would have been straight down the shop to offer to make up the difference. :rotfl::rotfl::rotfl:

Jumblebumble

surfer91919 wrote: »

It seems quite clear to me; if you bought it from anyone else other than XCEL.EU then you must deal with the retailer and not directly with Xcel.

It is quite clear but it does not say what you believe it to say.

2 scenarios
warranty repair return direct to manufacturer
return as unwanted
return to manufacturer if bought from them else return to retailer

The retailer has every right to interpret that you wanted to have a refund as you did not sent it back to the manufacturer for a warranty repair but mistakenly returned it to the retailer as this is what you are instructed to do if you don't want a warranty repair( regardless of what the law says)

Aylesbury_Duck

davidmcn wrote: »

How unlucky for the OP to stumble upon our cabal of wetsuit retailers.

You haven't got a men's medium 5/4mm Ultraflex Neoprene in stock, have you? Got a customer request that I can't fulfil.

surfer91919

Bermonia wrote: »

OP next time your looking for everyone to tell you that you’re in the right, perhaps it would be better to post on fb as opposed to a forum... sure your friends will be only too happy to agree how hard done by you have been. Forums on the other hand tend to tell it how it is as that is considered useful information.

Ah yes, telling it how it is involves giving incorrect "useful information" which bears no resemblance to the actual warranty or retailers terms.

Bermonia

surfer91919 wrote: »

Ah yes, telling it how it is involves giving incorrect "useful information" which bears no resemblance to the actual warranty or retailers terms.

Sorry, what?... as throughout this post, you’re not making much sense.

Because the information you were given was not what you wanted to hear does not in anyway make it incorrect! I will refer you back to my previous post, let you fb friends tell you how right and hard done by you are:rotfl: