Variable Direct Debit from Energy Companies

Smodlet

E.ON_Company_Representative:_Malc wrote: »

Hello Smodlet and not sure why you received this message on three separate occasions.

This message usually appears when there's a website outage. We do have these from time to time when we're doing website maintenance or if there's a specific technical issue. If there was a difficulty with the readings entered, you would've seen a different message.

Have you tried again since our advisor issued a bill? If you have, did the readings go through okay? Have you been able to produce a 'Real Time Bill' since the advisor's bill? Have you seen any other messages other than the one mentioned?

Sorry for all the question. Trying to understand why you're having this difficulty. You're right, it shouldn't be such a problem and, usually, it isn't. We've been looking at the 'Real Time Billing' tool here this afternoon and all's fine. I'm wondering if there's something in the background causing this.

If you're still having problems please try the Live Chat service again. Totally understand you weren't impressed before and, I agree, the advisor should've known you were online. The benefit here is they can use what's known as a 'co-browser.' This lets the advisor see what you're looking at on the website and is a good aid in helping to see what you're seeing.

Take your point about E.ON See. It takes around two weeks to pull the information from your bills to the online graphs. This is nowhere near as quick as you're used to so I can understand why you don't see any benefit.

Sorry again for all the questions Smodlet and have a good weekend.

Malc

Yes, the last three times I have sent meter readings, the "Request a bill" button has returned that stupid, annoying message. "Something" has not blown it; eon's website does not work! I might as well just stick to pencil and paper as I did before the internet was ever invented.

No, I have not tried again, Malc because frankly it is not worth the aggro. I have no expectation it will work now or ever again and have resigned myself to flying blind until eon deign to issue a statement every quarter. I have tried three times over six or seven weeks to get an updated bill. I was sending readings bi-monthly but have now switched to monthly as sending them at all seems pointless when I get no feedback from them.