TV purchased from Currys

NBH2020

I purchased a TV online from Curry's in early December and was happy with it. After 9 days it received an update and since then there is a flicker to the screen which I can see, my wife can't really notice it.

I contacted Curry's saying I believe the TV has a fault and asked what my options are for return, replacement or refund. They say I cannot return the item as I am outside a 7 day window and that before they can do anything I must request an engineer myself who comes to look at the TV and verify that it is faulty.

I have contacted the manufacturer but do far nothing has progressed after one week.

This all sounds wrong to me, I thought it was the retailers responsibility to fix any problems, especially as my initial email was during 30 days from the purchase date?

I have sent another email to the retailer referring to the consumer rights act 2015. Am i wrong here or am I being fobbed off? I've had a flickery TV for over a month now and nobody seems to want to take any responsibility to fix it.

Any advice would be much appreciated.

Carrot007

NBH2020 wrote: »

This all sounds wrong to me, I thought it was the retailers responsibility to fix any problems, especially as my initial email was during 30 days from the purchase date?

Well yes, but do you think gettign them to act as man in the middle will sort things out faster?


And given it is currys it might take years depending on how much you want them to sort it out. They just do not have the staff to deal with such things.


Your rights are ultimatly the same but you will be better off doing this part yourself. Unless you want to be a pain and without a TV for much much longer.


Your choice.

kimberleyanddarren

If the tv has a fault it is their responsibility to replace or refund. If they want an engineer to assess, they must arrange. This is for the first 6 months after purchase.

davidmcn

NBH2020 wrote: »

am I being fobbed off?

Of course you're being fobbed off. It's Curry's. They have decades of experience of fobbing off customers. They don't do anything until they're on the verge of being dragged into court.

shaun_from_Africa

kimberleyanddarren wrote: »

If the tv has a fault it is their responsibility to replace or refund. If they want an engineer to assess, they must arrange. This is for the first 6 months after purchase.

Not totally correct.
Within the first 6 months from purchase, any fault is deemed to have been there at the time of purchase and if the dealer disputes this, the onus is on them to prove that the fault was down to something done by the purchaser.

However, this onus of proof doesn't apply if the consumer wants to reject the goods within the first 30 days from purchase.
In this instance, they (the consumer) could be asked to prove that the fault exists and that it isn't down to misuse.

NBH2020

Well just to update, my email didn't work, got the same standard response that I need to arrange for an engineer to confirm the TV is faulty before they will do anything. What would you suggest to take this further.?

My old TV lasted 11 years and still works, this one isn't right after 9 days, really disappointed with the product and the customer service, won't buy anything from Curry's ever again after this.