Yorkshire Energy Can't Support Economy 7 Smartmeters

plh56

Just an update for anyone interested - I took the advice given by many on here, and raised a formal complaint with YE. Since then I've actually had an email confirming the complaint is received (although no ref. number as they still insist they don't do those), then had a call once a week on a Friday with an update. So far the updates have all been that it's still with the back-end team so no update yet, but I appreciated them contacting me at least.
Today however, I got an email saying they want to swap the meter but there is a national shortage of E7 meters currently so they can't do so and have no idea when they would be able to. They also said in the meantime if I provide them the total read and R1 read, they'll subtract R1 from total to give me the R2 (night) read as a workaround. This is infuriating, as I have explained many times I can't get the R1 or R2 readings which is the whole problem, so for them to not even grasp that yet I find hard to believe.
In any case, I have now asked for the complaint to be escalted to someone more senior as per their compliaints procedure, and for an internal review on how my case has been handled. So we will see what happens next...
I will give them time to respond, and hope for the best, but if they don't deal with it I will next have to ask for the deadlock letter.

plh56

Gerry1 wrote: »

I imagine that it should be possible for a meter reader to update the meter on site and to download all the historical half hour usage so that the missing E7 day and night readings can be generated.

Why not suggest that, ask for a deadlock letter if they don't agree, and then go to the ombudsman upon receipt or after eight weeks if they don't respond?

Thanks, I have asked, but no response on that suggestion yet. I will keep chasing.

truecolours1

Moved from OVO energy to Yorkshire Energy with my economy 7 contract in August last year and have exactly the same problems as you. My direct debit payments are still active and I am building up a credit with them. Until they change the meter to a smart 2 type and start using the DCC system nothing will change. Am fed up of trying to get them to sort it out and have reached the point of forgetting about it altogether.

Robofthenorth20

Is this company going out of business?  They no longer respond to emails and the phone line is inoperative.  I supply meter readings each month but nothing is being charged to my account.  My attempts to communicate started when they got my opening readings wrong despite correct readings being supplied which were used as closing readings by my previous supplier.