Copy of Cheque

[Deleted User]

JuicyJesus wrote: »

HMRC do allow you to make payments online. Either by bank transfer from your bank or by debit/credit card on their website.

Yes, but according to HMRC these methods are only available to people on self assessment. Do you have any information to the contrary? This would be my partner's preferred method, but HMRC have requested payment be made by cheque and only by cheque as he is on PAYE not SA. So can he ignore their advise and still pay by bank tarnsfer? He does have the HMRC bank sort code/account number; it's on their website, but he didn't want to use these in case the payment gets lost in their system. In any case, it would appear that they lost the payment nonetheless.

JuicyJesus

[quote=[Deleted User];76733254]Yes, but according to HMRC these methods are only available to people on self assessment. Do you have any information to the contrary?[/QUOTE]

https://www.gov.uk/tax-overpayments-and-underpayments/if-you-owe-tax

"Your P800 will tell you if you can pay the tax you owe online."

You have to sign in to the HMRC tax account, which is simple to set up online.

In any case, it would appear that they lost the payment nonetheless.

Or it was lost in the post, or he didn't include the paying-in slip you're supposed to send with it, or it was stolen. There are plenty of options besides HMRC being incompetent (and, in all honesty, HMRC are generally one of the more efficient and public-friendly government departments; if you think they're incompetent wait until you get into contact with the DWP!)

pelirocco

As far as I am aware you can make payments online for any HMRC account

I suspect they have received the payment and it is sitting in a suspense account , did you write the correct reference number on it?
The problem with ringing HMRC is not everyone you speak to sees all the account info , hopefully the cheque you sent was for and odd amount as this will make it easier for them to find it , you will just have to try and find someone to talk to who has the sense to do a search
They once mislaid £25k of ours in a suspense account , they will have thousands of payments in suspense as they cannot second guess where they should be allocated ,
All they should need is the cheque number , bank account details and when it was cashed , plus the amount of course ,

[Deleted User]

JuicyJesus wrote: »

https://www.gov.uk/tax-overpayments-and-underpayments/if-you-owe-tax

"Your P800 will tell you if you can pay the tax you owe online."

You have to sign in to the HMRC tax account, which is simple to set up online.



Or it was lost in the post, or he didn't include the paying-in slip you're supposed to send with it, or it was stolen. There are plenty of options besides HMRC being incompetent (and, in all honesty, HMRC are generally one of the more efficient and public-friendly government departments; if you think they're incompetent wait until you get into contact with the DWP!)

He was told on the phone that the only option of payment is by cheque and the P800 confirmed the same.

As for the cheque being lost in the post, I already stated that the cheque had been cashed. So no - not lost in the post. That leaves us with someone intercepting the post and fraudulently cashing the cheque. Currently waiting on bank to phone back to confirm details of beneficiary. And for your info, yes my partner included the paying in slip and also wrote his NINO on the cheque.

That really leaves us with HMRC being incompetent and negligent since you raised the subject. I don't know how much experience you have with dealing with HMRC, but our experience in dealing with them has always been frustrating. Also, comments on this forum and other social media platforms do not support your point of view. So I really don't know why you think they are efficient and friendly. They spend millions on updating their IT systems and they still can't accept payments from PAYE tax payers. How is that efficient?

For your info, when my partner rang them up to enquire about the missing cheque, they said they'll investigate and give him an answer by 11th March. Do you call that efficient?

As for your comment about DWP, again, I disagree with you. IN my experience, I found DWP very efficient.

Further info on how inefficient HMRC are. My partner first phoned In December about the missing cheque. He was told then that they'll update the system by 14th Jan. NO indication that they can't find the cheque. When he then phoned again in Jan to find out why the update has not been done as promised, he was told then that they have no record of the cheque. Efficiency indeed - you're having a laugh aren't you

[Deleted User]

pelirocco wrote: »

As far as I am aware you can make payments online for any HMRC account

I suspect they have received the payment and it is sitting in a suspense account , did you write the correct reference number on it?
The problem with ringing HMRC is not everyone you speak to sees all the account info , hopefully the cheque you sent was for and odd amount as this will make it easier for them to find it , you will just have to try and find someone to talk to who has the sense to do a search
They once mislaid £25k of ours in a suspense account , they will have thousands of payments in suspense as they cannot second guess where they should be allocated ,
All they should need is the cheque number , bank account details and when it was cashed , plus the amount of course ,

Thank you. I also suspect that it's sitting in some suspense account because noone is bothered to do an update of my partner's tax account. And yes- when he spoke with them in Jan, they asked for all the payment details so they can investigate - but this will take 2 months.

pelirocco

[quote=[Deleted User];76733609]Thank you. I also suspect that it's sitting in some suspense account because noone is bothered to do an update of my partner's tax account. And yes- when he spoke with them in Jan, they asked for all the payment details so they can investigate - but this will take 2 months.[/QUOTE]


Its nothing to do with no one bothering to update your partners accounts , if the correct reference had been provided it would have automatically been put on the correct account

As they are checking it , there is no need to worry

Uxb1

[quote=[Deleted User];76733567]
That really leaves us with HMRC being incompetent and negligent since you raised the subject. I don't know how much experience you have with dealing with HMRC, but our experience in dealing with them has always been frustrating. Also, comments on this forum and other social media platforms do not support your point of view. So I really don't know why you think they are efficient and friendly.[/QUOTE]

Personally I've found HMRC in the last 10 year+ or so perfectly efficient.
Also when dealing as executor in last 2017 with the deceased's final part-year tax return from 5th April to date of death - again efficient and easy to deal with when sorting out final balancing payments.
All their paper work was received in a timely manner to include in the estate/IHT account. I know less about the IHT side of HMRC as solicitors on my behalf were dealing with that but I had no reports back of any "problems" they were having with HMRC.

[Deleted User]

Just a quick update. My partner's bank have rang him this afternoon and confirmed that the cheque has not been tampered with and clearly shows that it's been credited to an HMRC account. They sent him an encrypted attachment in an email and he could clearly see details on the front and back of the cheque. Now that's what I call efficient!

So conclusion.. HMRC received the cheque and cashed it despite them saying they have no record of it. Suspect someone entered the payment to the wrong tax account or someone left the cheque on a suspense account. Whatever the reason, it shows total negligence and incompetence on their part.

[Deleted User]

Uxb1 wrote: »

Personally I've found HMRC in the last 10 year+ or so perfectly efficient.
Also when dealing as executor in last 2017 with the deceased's final part-year tax return from 5th April to date of death - again efficient and easy to deal with when sorting out final balancing payments.
All their paper work was received in a timely manner to include in the estate/IHT account. I know less about the IHT side of HMRC as solicitors on my behalf were dealing with that but I had no reports back of any "problems" they were having with HMRC.

Here's an interesting idea. Why don't we start a polling thread to see how many people think that HMRC are efficient.

xylophone

So conclusion.. HMRC received the cheque and cashed it despite them saying they have no record of it. Suspect someone entered the payment to the wrong tax account or someone left the cheque on a suspense account. Whatever the reason, it shows total negligence and incompetence on their part.

Your husband can complain.

https://www.gov.uk/complain-about-hmrc