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Section 75 Barclays Partner finance
edited 30 November -1 at 12:00AM in Consumer Rights
5 replies 441 views
Had a conservatory installed by Apple Home Improvements in summer 2017, financed through Barclays Partner finance. Conservatory started leaking in December 2018, contacted Apple Home Improvements and they were due to visit the day they went bust! Pursued a claim under section 75 through Barclays, they asked us to get two quotes for the remedial work which we did and Barclays instructed us who to go with choosing Desinger Windows as they had quoted for a more extensive job and had provided a 10 year insurance backed guarantee in their quote. Job was completed in February 2019 and Barclays paid them directly. Fast forward 12 months to the day and the conservatory leaks again in the same place in December 2019!! We contacted Designer Windows to discover they ceased trading in October 2019 , we phone the insurance backed guarantee people who tell us that we do not have a policy as the work was never registered with them by Designer Windows and the letter from Barclays indicates that once remedial work is carried out, they are no longer liable for the product!! We have a leaking conservatory which was built in 2017 with a ten year warranty, then further guaranteed by another company, both of whom now cease to exist!! Where on earth do we go from here? Are Barclays still responsible as they instructed us to use Designer Windows based on their guarantee? Please can anyone help as any wits end!!