Virgin Media charge for old equipment

kazzybabes

Hi!

I recently cancelled my virgin contract and switched to sky, I then sent back all the equipment via their bag but they have emailed me to say that a super hub was missing and would be billed £40. I phoned them as can’t seem to access my account online anymore and they said it was an old super hub that we replaced in 2018 (which I can’t even remember happening). Is it normal for them to charge for equipment that was replaced over a year ago? They didn’t really understand me over the phone. Just wondering if anyone has been successful in escaping this charge for old equipment?

Thanks for any help!
Karen

patricia1066

I'm still with Virginmedia and recently returned their Superhub via collectplus. I received no confirmation by email that it was received and my phone call to find out what was expected was met with disinterest.
Just write to them saying when you returned it and if you had any confirmation.

One engineer said they don't recycle them just put them into rubbish heap.

Good luck