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Auto renewal without notification (not car insurance)

edited 30 November -1 at 12:00AM in Consumer Rights
7 replies 454 views
CarltonbpCarltonbp Forumite
44 posts
edited 30 November -1 at 12:00AM in Consumer Rights
I thought my Eurosport subscription (this is the online, app subscription) runs out on the 16th Jan, turns out it was November last year. I also really thought I'd cancelled auto renewal my internet history shows I went to my account page back in September, but apparently I hadn't.

So they auto-renewed but there was no notification, no thanks for renewing, absolutely no communication about the renewal or my subscription at all.


I've googled and googled this but can't find an answer...



Are they allowed to auto renew with no communication?


Thanks

Replies

  • born_againborn_again Forumite
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    YES.
    There are certain types of Eurosport Pass that will automatically renew unless you prevent Your Pass from auto-renewing before your next renewal date (for details on how to do this, see "Cancellation" below). If Your Pass auto-renews, it will do so for the same duration as the initial term (unless we tell you otherwise) and you authorise us to charge your next subscription fee to your Payment Method.

    If you do not want it to renew, follow the instruction to cancel
    https://help.eurosport.com/hc/en-gb

    If you really are not going to use them again. You can also cancel via your bank/card provider.
    Family is for life not just Christmas
  • CarltonbpCarltonbp Forumite
    44 posts
    Thank you, home, car insurance, breakdown cover, my newspaper subscription all recently got in touch before auto renewing. It's not the auto renewal I have that's the issue it's the no communication before hand.
  • born_againborn_again Forumite
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    There are many auto renewal's that do not contact you. \especially if it is a online company or app based.
    Family is for life not just Christmas
  • unholyangelunholyangel Forumite
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    If they're in the EU (france according to the T&C's) then they should tell you in a durable medium at the time of entering the contract what the process for cancelling is.

    As for the reminder, that would only potentially come into it if you argued the automatic renewal was an unfair term. But you might find they'll claim they sent one and its possibly gone to your junk folder.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • born_againborn_again Forumite
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    Eurosport A Discovery Company
    Discovery, Inc. (formerly Discovery Communications) is an American mass media company based in New York City
    Family is for life not just Christmas
  • Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
  • davidmcndavidmcn Forumite
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    Carltonbp wrote: »
    Thank you, home, car insurance, breakdown cover, my newspaper subscription all recently got in touch before auto renewing. It's not the auto renewal I have that's the issue it's the no communication before hand.
    Insurers will get in touch to tell you what this year's premium is. No general need to advise if somebody wants to carry on charging you the same amount as before.
  • mattyprice4004mattyprice4004 Forumite
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    I've got several products that auto-renew without notification - Netflix, Spotify etc
    They're allowed to do it, the onus is on you to keep a tab on it. :)
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