PPI - End if the line?

dellaclearing

Hi everyone,

I raised a PPI claim against Connells who sold my in-laws PPI when they bought their house. Their English wasn't so good at the time so I was called on to help with a lot of translation for them, I was young and had never bought a house before, (still haven't!) and so the process was very alien to me and relied heavily on the advice of the in-house financial advisor.

I followed the guides on MSE and the Resolver site and received a letter back saying everything was explained to them/me at the time and that we'd signed this and that form clearly indicating that we were aware of what they were buying etc and so we wouldn't be entitled to a refund.

Is this the end of the road for this? It says we can contact the Ombudsman if we're unhappy with their decision but do we actually have a leg to stand on? I've read recently that even having PPI, mis-sold or not, means you're entitled to a refund?

The advisor turned out to be quite a dishonest man, and as a side note, a friend's husband who was also a Financial Advisor offered to take a look through the paperwork and spotted that he'd signed my in-laws up for individual life insurance policies instead of a joint policy that he would've stood to earn quite a bit of commission from. He described him as a "Cowboy" taking advantage of their weak English and my naivety! We basically thought we had to have all these covers, so regardless of what these forms that Connells have sent to us say, we thought they needed the PPI.

I'm no longer in touch with that friend so can't really ask for any advice about taking this further.

Can anyone help and advise if it's worth taking this further or do you think Connells decision is final and the Ombudsman will agree that we signed the forms so knew what we were buying?

Thanks

[Deleted User]

You don't seen to have any evidence of a mis sale. And mortgage PPI had a low mis sale rate, as it's usually a good idea to have it.

It's also not true that just having PPI means you get a refund.

Might be time to let this one go.

SonOf

I followed the guides on MSE and the Resolver site and received a letter back saying everything was explained to them/me at the time and that we'd signed this and that form clearly indicating that we were aware of what they were buying etc and so we wouldn't be entitled to a refund.

As you appear to have read up on it you would be aware that most MPPI complaints fail. Especially those against mortgage brokers.

Your comments suggest that there was no real complaint reason given (as their reply covers off the reasons and then checks other things). However, if that is not the case, please can you say as it helps us understand your chances of success.

I've read recently that even having PPI, mis-sold or not, means you're entitled to a refund?

Where did you read that? It is not correct. Indeed, you can still buy two types of PPI today. One of them being MPPI that your son-in-law would have. It also doesn't fit with the fact that the FOS are rejecting around 3/4 of PPI complaints referred to them.

It says we can contact the Ombudsman if we're unhappy with their decision but do we actually have a leg to stand on?

Nothing you have said indicates a missale on the PPI. Possibly on the life assurance and that may be worth a complaint. He can go to the FOS as is that is his right but statistically, you would not expect success. Especially wher there is not a "decent" complaint reason.

or do you think Connells decision is final

It will be as they have issued their response and used the standard text of saying he can go to the FOS.

[Deleted User]

dellaclearing wrote: »

I've read recently that even having PPI, mis-sold or not, means you're entitled to a refund?

This is from the MSE reference to the Plevin Ruling. It would be a refund only of undisclosed commission, not a full refund of the PPI. The MSE advice articles are deliberately sensational and are also written in a manner that doesn't discourage potential complainants,
Unfortunately, it doesn't apply to your Mortgage PPI because the level of Commission does not reach the 50% tipping point. Your complaint should have been automatically checked for Plevin eligibility in any case.

dellaclearing wrote: »

he signed my in-laws up for individual life insurance policies instead of a joint policy that he would've stood to earn quite a bit of commission from.

You may have a case here for mis-selling of that insurance and it might be worth a separate complaint. You don't need your friend to help you do that, just detail the facts of the matter.