Confused!

Unsavvy

I didn't think that I'd had any loans that qualified under PPI claims, but in July 2019 I filed in a form with a firm who contacted me to say 2 LloydsTSB loans qualified for compensation.
Then today, I received this email;
Lloyds have informed us that they won't accept your signed Letter of Authority. This is usually because the signature doesn't match their records.
Due to the FCA deadline of August 29th 2019, we are unable to resubmit any details to Lloyds, and so will no longer be working on this particular claim.
If you have exceptional circumstances (such as being seriously incapacitated, suffered a bereavement of a spouse or a child or you or your spouse/child were suffering from a serious long term illness) and now have further information such as an account number, a bank or credit card statement, or a copy of the loan agreement, you may wish to approach Lloyds directly with the additional information. However it is highly likely that the lender will be looking for evidence of those special circumstances. The FCA announced their decision to set a time limit of August 29th 2019 almost 2 years ago and has been heavily covered in the press in that time. Any special circumstances may need to cover that period of the last two years.
I don't understand this & don't know who or how I can contest this! Any help gratefully received!

[Deleted User]

Unsavvy wrote: »

I don't understand this & don't know who or how I can contest this!

No one here can tell you categorically why Lloyds refused your Letter Of Authority, but it's very clear from the E-Mail details in your post that you can contest this by providing details of the finance you wish to complain about along with the exceptional circumstance(s) which prevented you from complaining earlier,

To me, it sounds as if the Claim Company conned you into signing a Letter Of Authority (LOA) by informing you that you had two loans which "qualified for compensation". However, there is no way the company could have truthfully told you that ahead of the mis-selling complaint you had to make.

No PPI "qualifies for compensation".
In order that any such insurance be refunded you had to show valid and compelling reasons for mis-sale. It was not somehow "wrong" simply to have the insurance.

In your case, the LOA was rejected by the Bank, probably because your signature didn't match their records, but also because it appears no details of the loans in question were provided by you or the Claims Company you employed.

The Claims Company has now withdrawn from their contract to represent you, probably because there never was any complaint for them to pursue in the first place.

Bluntly put, this "complaint" is going nowhere.

Unsavvy

Ah well, spent years thinking I didn't have anything to qualify & only used company on a whim so not lost/gained anything. Onward & upward into a bright 2020-probably!