Faulty PC, where do I stand?

83SW83SW · 11 January 2020 at 9:30AM

Hi all,

Long and protracted story so I’ll keep it as factual as possible.

Purchased an MSI Gaming PC from Currys PC World November 2018 as a Christmas gift for my son. On arrival everything seemed fine, with it being the correct PC/Specs/Storage etc.

On Christmas Day on it being opened (and please note this was manufacturer sealed) it was the wrong PC. Although the same PC it was a white version, slightly lower spec and half the internal storage. I spoke with the customer service team on Boxing Day 2018, provided them with photographic evidence and was offered a replacement (however they would have to have the incorrect PC, allow it to be processed and await the dispatch of the correct PC. However as I’m sure you’ll understand, my son was upset at the possibility at having to wait 10-14 days for the replacement so I was offered a partial refund to keep the PC which my son accepted. (Please note there were no stipulations attached to this partial refund i.e. no return/refund etc).

The PC has been used relatively minimally (2-3 hours every 2-3 days approx.) however it stopped working entirely a few days ago.

I have contacted both Curry’s and MSI with the latter stating that as Curry’s have provided me with an incorrect invoice that it makes my three year warranty in valid. Curry’s have collected it and taken it to one of their Know How centres but have said that it isn’t repairable and therefore they cannot assist me further.

I paid for this using PayPal and it is now outside of its 6 month ‘claim’ period, so there is no way of my obtaining my money back via a chargeback.

Any advice would be greatly appreciated.