Partner involved in collision, but third party insurance provider is in liquidation

azcn2503

Hi all,

My partner was involved in a minor collision yesterday resulting in damage to the drivers side door and drivers side rear wheel arch. Insurance details were exchanged at the scene and my partner called her insurance that night to make a claim and get the ball rolling on repair/replacement.

After roughly an hour on the phone going through all of the details, she was told that the third party's insurance provider, Flux Direct, has gone in to liquidation. I cannot find any evidence of this, but this is what we are being told.

We were suggested by our insurance to pay the excess and take the hit on the no claims, even though we were also told that we are not at fault. Surely then this is something that the third party should pay for? Does this mean that the third party is illegally driving without insurance? If the insurance company cannot pay out for an insurance claim then it is good for nothing, right?

We are not sure what to do next. Do we contact the police?

Many thanks in advance.

the_lunatic_is_in_my_head

Can't offer much help other than the Motoring Board will be able to offer a better answer for you:

forums.moneysavingexpert.com/forumdisplay.php?f=70

azcn2503

Thank you, I will post there as well.

davidmcn

azcn2503 wrote: »

she was told that the third party's insurance provider, Flux Direct, has gone in to liquidation. I cannot find any evidence of this, but this is what we are being told.

I can't see any obvious evidence of this either. Their website is still up and running and their Companies House details look fine. Nothing online in news either. Maybe somebody's got confused?

born_again

If it is a no fault accident than you should not take a hit on NCD.

But even so come renewal time you will have to declare a claim/accident for the value.

https://www.fscs.org.uk/what-we-cover/insurance/insurance-insolvencies

Not listed on there, and website still live with no mention. But it is odd that it was while on phone they said it. Was it flux direct you were speaking too?

shaun_from_Africa

Flux used to get some of their policies from a company called Qudos insurance who went into liquidation a couple of years ago but all active insurance policies should have been transferred to a new underwriter.

01 Apr, 2019

Motor and motor add-on replacement policies
FSCS worked with Adrian Flux Insurance Services Group to replace 45,069 Motor and motor add-on policies with effect from 28th March 2019. The new insurer will be Trinity-Lane Insurance Company Ltd.

Affected policyholders will receive a letter from Adrian Flux Insurance Services Group outlining the details of the transfer of their policies. The transfer comes after Qudos’s liquidator gave notice that these policies will be cancelled on 28th March 2019.

If you have not yet received a letter from Adrian Flux Insurance Services Group, you can contact them on 0344 381 6502 for Adrian Flux Insurance Services policyholders, or 0344 381 4575 for Flux Direct policyholders.

https://www.fscs.org.uk/failed-firms/qudos/

Your insurer is probably just getting confused with what happened.

azcn2503

Our insurer is Hastings Direct. We will have to get back on the phone to them and get them to clarify and provide evidence of what they are saying.

LABMAN

Hastings do not have a good reputation.

DoaM

It sounds to me like you may be better going direct to the TP insurer to handle the claim ... it'll a) minimise their costs (as your insurer / accident management company will inflate "costs" where they can), and b) remove you from being mislead by your insurer.

Obviously you'd need to tell your insurer that this is what you're doing - but contact the TP insurer first before pulling the plug on Hastings doing anything.