Section 75 claim email or letter?

xxdeebeexx

Hi I'm about to submit a section 75 claim to Tesco Bank and didn't know whether to send a letter recorded delivery or in an email.
What's the normal procedure please?


Also do I send 'evidence' at this point or wait until its asked for?


tia


dx

BoGoF

Phone them and ask what their procedure is?

shaun_from_Africa

Have you spoken to Tesco Bank yet?

https://yourcommunity.tescobank.com/t5/Help-Support/Credit-Card-Section-75-Claim-Form/td-p/24017

disputes need to be logged over the phone in the first instance. If you've been unable to resolve this with the merchant, then please call our Disputes team directly on 0345 366 2711, between Monday - Friday: 8am - 6pm and Saturday: 9am - 2pm.

xxdeebeexx

Thank you both.
I was hoping to write as i was worried that I might mess things up on the phone.
Best I make notes before I call.


dx

born_again

xxdeebeexx wrote: »

Thank you both.
I was hoping to write as i was worried that I might mess things up on the phone.
Best I make notes before I call.


dx

They will ask for paperwork, but better to raise the issue the issue over the phone. As may not need to be a S75 claim.

Paul_DNAP

xxdeebeexx wrote: »

Thank you both.
I was hoping to write as i was worried that I might mess things up on the phone.
Best I make notes before I call.


dx

Yes, make notes of exactly what it is you're disputing - mainly who / when / where / why and indeed how much. They are likely to ask you what steps you've done to resolve it already, and why they have failed.


Then during the call ask them what evidence they need, and where to send it.

eddddy

xxdeebeexx wrote: »

Thank you both.
I was hoping to write as i was worried that I might mess things up on the phone.

If you want to write to them, there is a "Write to Us" address on this page: https://www.tescobank.com/credit-cards/contact-us/ (scroll down)

But if you write, they'll probably phone you to discuss it anyway.

(Maybe it's easier if you phone them. Then you can gather your thoughts before calling them, rather than being taken by surprise when they call you.)

unholyangel

Phone them - they (or at least other banks do) have a form they can send out

xxdeebeexx

Thank you.
I did phone and spoke at length to a very helpful and supportive person.
I'm now in a muddle and need some help to clarify how I proceed with this so I will start a new thread to hopefully get the best response.


dx

born_again

xxdeebeexx wrote: »

Thank you.
I did phone and spoke at length to a very helpful and supportive person.
I'm now in a muddle and need some help to clarify how I proceed with this so I will start a new thread to hopefully get the best response.


dx

:j Post it in credit card section.....:j