Egg card PPI claim upheld - no enclosed acceptance form

janlessells

I've just had a PPI complaint upheld from an egg credit card from years ago. Great news but they've asked me to sign and return an acceptance form before they'll send me a cheque. Problem is the form hasn't been enclosed! Has anyone else experienced this? there were no contact details on the letter (surprise!) but it's from canada square ops. Thanks!

[Deleted User]

Ask them for s form. Contact details available via Google or similar.

[Deleted User]

janlessells wrote: »

there were no contact details on the letter (surprise!) but it's from canada square ops.

I'm certain you know the address you sent your original complaint to?;)

You should really be able to accept the redress without the actual form, presumably there is a complaint reference number on your offer letter?
Write to Canada Square either accepting the redress by formally signed and dated letter or requesting that they send you an acceptance form. Or do both..
An annoying delay, but nothing to get too het up about...

janlessells

thanks - i called the FOS and they gave me a number for Canada Square who told me the form isn't needed.

[Deleted User]

Moneyineptitude wrote: »

You should really be able to accept the redress without the actual form, presumably there is a complaint reference number on your offer letter?

janlessells wrote: »

i called the FOS and they gave me a number for Canada Square who told me the form isn't needed.

As I said!