Wedding Dress & Dry Cleaners Damage

Paul_DNAP

Katapolt wrote: »

Thank you i really appreciate the response! Unfortunately its a one woman show and shes the one being hard work, so where i normally feel a manager would be more understanding, the buck stops with her :wall:

That makes it easier then, you and her inspected it when you dropped it off, and you and she signed the condition report document, and then magically there's a big tear in the dress. There's only two cases - neither of you saw it in the inspection or it appeared after the inspection.


Either way, you have her signature on a contractual document that says the tear was not there when you dropped it off into her care, and you have your own anecdotal evidence of all the hours you've spent adoring the dress that this tear was not there at any time previous.


It's unfortunate that her mistake is going to cost her, either she made a mistake and damaged your fabulous dress, or she made a mistake in being slap dash in the important inspection (less likely as you were there too). She really needs to do the decent thing and help you repair it, but sometimes people need the courts to intervene and force them to do the decent thing.


Anyway, how are you getting on with the repairs?

Katapolt

Apologies for not putting an update on before now. The dress can be repaired, but i'm still waiting on the cost, as it will need to be hand sewn so they have said they will time the repairs and charge accordingly.

i have put together a bit of a draft LBA but was wondering if it could be looked over, as it isn't goods as such, and it wasn't even really the service itself i paid for, so I'm not sure it all still applies in the same way.

Any help or feedback is hugely appreciated!

I have not received a reply to my letter dated 1st January 2020 regarding the faulty service which I received from you on 30th December 2019. This letter explained what is wrong with the service and why I am entitled to restitution.

I am once again requesting restitution to the cost of (blank as unknown at the moment) on the grounds that the care during the service was not of satisfactory quality under the Consumer Rights Act 2015.

I would like a reply as soon as possible so that I know you have received this letter. If you don't agree to the refund, could you please then send me a detailed response saying why you don't agree. To avoid taking court action, I am willing to use Alternative Dispute Resolution to resolve this problem.

If I do not receive a satisfactory response from you within 14 days of the date of this letter, I intend to issue proceedings against you in the county court without further notice. This may increase your liability for costs.

I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraph 13-16 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction.I look forward to your acknowledgement.

m0bov

If you dont know the cost of the repair, how can you LBA them? Id wait until you have got the dress repaired, then lba for the cost. Dont bother with Adrs, waste of time.

Katapolt

Yeah absolutely that's always been my plan, I wasn't going to send it before, just trying to get everything in place so when I do have it I can send it asap.

hollydays

Don't give up