National Express driver tried to half kidnap me from Heathrow to Victoria.

marmite1979

brianposter wrote: »

Most people in the UK complain with the intention of getting a result. To get a result often involves putting in a little extra effort.

You go ahead write your complaint of to Brian's Buses about your trip with National Express.

brianposter

marmite1979 wrote: »

You go ahead write your complaint of to Brian's Buses about your trip with National Express.

When I have had to do so, both companies were straightforward and efficient.

MothballsWallet

Sharon87 wrote: »

National Express is the coach company! The drivers are employees... maybe some temp staff are contracted, but the majority are employees.

As brianposter says, National Express is franchised like McDonalds, Burger King, KFC, Subway, etc.

Next time you travel with them, have a look at the boot door near the passenger door: that will usually tell you which company owns/operates the actual vehicle you're boarding.

I've been on ones operated by companies from Manchester (212), Coventry (the likes of the 210 and 240) and even Birmingham - National Express West Midlands & Coventry are also part of the National Express group.

martindow

I've just noticed the title change.  If only half of you was kidnapped that sounds much more violent and serious.  I'm surprised that you are in a condition to complain!

macman

Even to someone possibly not familiar with the location, it should be fairly obvious as to whether the coach has arrived at Heathrow or not? It's rather different to Victoria...

Browntoa

If the drivers no longer at the bus  stop he's not legally allowed to either stop or let passengers off , both his licence and the company insurance forbid it.

Used to travel extensively by coach , lost count of the number of times people suddenly realised that the coach was pulling away and asked "can you just let me off here " to be told a flat "no" . Said passenger would normally get stroppy or panic but straight answer is they can get sacked for it .

These coaches are now covered entirely by camera's both inside and out so a full recording will be available , the driver would be incredibly stupid to forget that and do exactly what you said.

wishuponastar

macman said:

Even to someone possibly not familiar with the location, it should be fairly obvious as to whether the coach has arrived at Heathrow or not? It's rather different to Victoria...

It was to me anyway, but I just double checked with the driver, not sure what the story was for other passengers. Maybe they thought they were at a pick up point in the airport and not the actual drop off as I would have thought driver would announce to be fair.

wishuponastar

Browntoa said:

If the drivers no longer at the bus  stop he's not legally allowed to either stop or let passengers off , both his licence and the company insurance forbid it.

Used to travel extensively by coach , lost count of the number of times people suddenly realised that the coach was pulling away and asked "can you just let me off here " to be told a flat "no" . Said passenger would normally get stroppy or panic but straight answer is they can get sacked for it .

These coaches are now covered entirely by camera's both inside and out so a full recording will be available , the driver would be incredibly stupid to forget that and do exactly what you said.

He was at the main stop so nothing that would endanger his licence. He had just arrived but wasn't for opening the doors or announcing it. Good they have cameras, the NE will be able to see his behaviour. I wonder if there are cameras on the hold section too so they can see what the did to the baggage. Shocking.