HSBC switch - no contact for 2 mths

rworth6

I applied for a switch at the beginning of November. I called up before Christmas as was told I'd "hear in next couple of days" and still nothing.
Anyone else applied and not heard?

surreysaver

I applied Monday last week and got a confirmatory letter yesterday. Haven't had my phone banking details yet, although I've got my debit card and PIN

SA100

I had the same trouble with HSBC. Applied in October. Sent my proof of income in via branch. 6 weeks go by nothing. Phone up and they are not sure what’s happening 45 mins later they apologize. And I will hear further news in a few days. Well it’s Jan and I decided not to chase anymore as the whole experience was pretty poor. I won’t be putting 1p with them.

I got a monzo account in the end and couldn’t be happier. Took around 2mins to set up! The old banks are going to have to get there act together!

finspaniard

Several people had the same issue, if you chase them, it's very likely they will offer you some compensation for the troubles. Those people claim they have been given around £50-£100.


Not sure if I read that here or on reddit, but it was recently.

Brewer20

I applied yesterday got accepted (it was just the £75 switch incentive) standard account. My switch is set to happen 21st January, assuming as they told me all my stuff will arrive in the next few days, here's hoping.