Thomas Cook "no liability for consequential losses"

shbrooks

markthompson32 said:

shbrooks said:

markthompson32 said:

shbrooks wrote: »

The amount was the additional amount for outbound and return tickets for three people; myself, my wife and her brother. I'm not certain whether they were covered by CCA as I thought they only covered ATOL covered holiday packages and not flights.


I'm going to ask to see a copy of the T's & C's they're referring to.

I am in exactly the same boat, frustrating that providers interpret things differently, I have submitted a complaint to financial ombudsman so lets see how that goes, let me know if you get anywhere with halifax

Did you get anyway with the Ombudsman?

Still waiting.. you? Promising though with the letter they sent

The Ombudsman sent an email this week and have now started their investigation. They seem to be taking it seriously.