Better Energy

PFo

Does anyone know when Better Energy have their final day of trading and closing the business?

Hoof_Hearted

I think it was around 12th December. If you are transferring to PfP it is a managed transfer and everything should move across. However, some patience will be needed.

Had a call from PfP yesterday offering me a marginally better rate. I am waiting for confirmation.

Quod

Thanks Hoof Heart, that would explain why I haven’t had a final statement. I switched at the end of November 2019 and didn’t realise they had closed. Have been chasing them ever since but cannot get through on the phone.

T_O_G

I spoke to PFP today and they said that they were aware of my closed account but were awaiting the "Financial " details from Better Energy so they can give me the refund on the account, they reckoned it could be a couple of weeks.
I am not happy with Better Energy who lied to me saying that they hadn't made the refund because of an internal system issue, when in reality they were bust.

Hoof_Hearted

An update: my account is correct now. The credit has been transferred and the two DD payments have been recorded, so the current position is correct. However, PfP haven't issued a bill yet. The website is very good, too.

yorkshegirl

Completed my switch from better energy 10th Dec, got final bill on 21st jan, shows I am in credit for a small amount and that the new suppliers will be in touch to repay it.
Just wondered has anyone else had communications from the new company yet?

Ian_W

yorkshegirl said:

Completed my switch from better energy 10th Dec, got final bill on 21st jan, shows I am in credit for a small amount and that the new suppliers will be in touch to repay it.
Just wondered has anyone else had communications from the new company yet?

None whatsoever.  My switch away was the day before yours but I got my final BE account much sooner.  I've emailed PFP tonight as follows:

On 9/12/19 I switched my gas supply from Better Energy to another supplier.  On 10/1/20 I received my final BE account showing credit in the account of £115.49.  The covering email indicated that Better Energy were leaving the gas supply market and that their accounts, including my closed one, were being transferred to PFP Energy. 
The statement contained the following wording:
"Your closing balance is being transferred to PFP Energy who will be contacting you to arrange a prompt refund" (Emphasis added). 
To date I have received no contact from yourselves to arrange for my credit balance to be refunded.  It is now nearly 5 weeks since BE sent the final account and my understanding is that Ofgem allow 10 working days for credit balances to be refunded or require an automatic £30 compensation be added to the customers outstanding balance.  We are now well beyond that point.
Could you please indicate when you are going to repay my outstanding balance plus compensation?  Please treat this as a formal complaint.

Suggest you do the same.  I did, of course, include my contact details with the email