Missing meter details problem

Woolco

Hello.

I wonder if anyone here has any knowledge of what goes on behind the scenes when you switch electricity.

I was previously with Octopus and everything was fine until my fixed contract came to an end.

I moved to Symbio energy. I was with them 3 months. Despite me putting in meter readings each month each bill showed a opening read of 0 and closing read of 0 so moved to BULB.

Bulb took over in June last year and I have never had a bill from them to date. They did take the direct debits. They did not respond to me for some months and finally replied that my meter details were not sent over from previous supplier (missing) and they are working on this.

After 4 months of having no bills, I moved to Outfox the Market. Was with them 3 months and their website would only allow me to input a 1 digit meter reading, so 62134 went through as 4. Eventually they replied to my complaint saying they need a picture of my meter and would build this manually. But as it took them so long to reply, I had moved to green.energy.

They took over around November. I am not able to input any meter readings and green.energy have not issed a bill to me. I should have had 2 by now. Live chat tell me each time I contact them that they have raised this within the company.

So now I have accounts that I have not been billed on with BULB, Outfox the Market and green.energy. They all show as being in credit because of the Direct Debit payments but no bills.

I switched electric every year or so and have never had any problems but now I am having these problems and I wonder what missing meter details actually means.

Many thanks if you can help.

Carrot007

It means your supplier holds no meter details. This messes everything up and technically they should not bill you (as as far as they are concered do do no have a meter).


You make it worse by not sorting it out and switching.


Your supplier can sort it out easily (ish, multple departments run seperatly, and maybe external companies if a small supplier will need to work together).


And a while is used to be a vist a photo will be fine. However should that meter already be registered elsewhere, which is the likely cause (and was probably a duplicate at the tiem in the supplier who "lost" your details), then it may be harder to resolve (not that there is any reason they cannot create a duplicate).


Do not ring, call centres will not be able to help, find a web based team and you will get it sorted quickly. (some suppliers will require a visit, but it seems overkill when you have no details recorded!).

Woolco

Hi. Thanks for reply. All of these suppliers know my supply number so I don't understand why the meter is missing. This has never happened in all the years I have been moving supply. Do you know if there is 1 supplier at fault here? Is the passing over of meter details not done electronically? Thanks for any help.

Gerry1

Use a different browser if the website does not render properly.

Carrot007

Woolco wrote: »

Hi. Thanks for reply. All of these suppliers know my supply number so I don't understand why the meter is missing. This has never happened in all the years I have been moving supply. Do you know if there is 1 supplier at fault here? Is the passing over of meter details not done electronically? Thanks for any help.

Yes it is done electronically. This means nothing though as at some point a supplier (I assume) has not processed the incoming details (and as I said likely becuase they already had a cusotmer with that meter).


You can argue for month about who was to blame. It matters little now and will not get you anything. (although as I say it they hold no meter details it is somewhat dodgy they are billing you at alll), just get onto them and sort it out. A few online chats and an email with the meter is all it should take. If that sounds to hard, get a smart meter fitted! Though with small companies it may be hard, but many want to do it. Then at least they will have a record (maybe if they have a comptent mop).