Auxillis urgent adivse needed Bad repairs and now my cars full of mold.

Paul_connick

I had a accident back in September non fault .
I call hastings and in the end I had to move my own car to a safe parking place .
Hastings sent me to auxillis so I signed a contract.
Two days later my cars collected.
Then my car came back chrome all bent door not aligned stonechip where there was none before roof looked out of line.
So I sent it back called hastings and auxillis told them I did not want the garage touching my car .
And auxillis arrange for acorn to do a inspection.
Then the day before the inspection I get a call from the garage stating they had fixed the bad repairs and was returning the car.
Even after being told not to they did work and Tryed to cover up the bad workmanship.
I said you was told not to touch my car why have you done any work on it and no I won't be collecting the car.
But still the inspection went ahead.
So its arranged for acorn assessors to do a inspection I attend with my friend the bloke does the measurements on the panel and the filler is all wrong .
20 minutes after we leave the inspector calls and states he's took the measurements again and they are fine.
He changed them after we left without us witnessing it.
So I call hastings and auxillis and say Hows that happen the whole point was for me to witness it.
And am told that's been scrapped and we will arrange another one
That was 31 of October.
So i started a complaint through hastings about auxillis .
Then 24 hours later I had been driving since 7am it was 9.39am I get a call from auxillis stating I am not insured in the hire car .
Basically been uninsured without knowing it since I complained.
I call hastings and get insured .
But for 24 hours from the day I complained I was not insured to drive that car .
The car was insured but I was not.
Auxillis said that they would have sorted it with the police if I had been stopped.

Now hastings hide behind the well you signed the contract. Yes I did but only because hastings sent me there.
One of the hastings employees told me that they was ending the contract with auxillis because of complaints and bad workmanship.
So hastings sent me there knowing they would be gone at the end of the month and let me sign the contract.
Lucky I record my calls and referred them to the date and time he said it.
So then after 2 months we get a date and a time of between 1.40pm and 3.40pm so I arrange for a engineer to do a inspection at the same time .
9.30 am I get a call saying I am a hour away from the garage .
Hour and a half later he's at the garage .
Well I had arranged it for 1.40 to 3.40 pm and could not get there before nor get the engineer there .
So I cancelled my engineer.
Then without any contact they arrange it for 8am xmas eve .
I spent all the day before on the phone to hastings and auxillis who stated no its going ahead and you need to collect your car and return the hire car .
And they were using the 1st inspection report even through we had not witnessed it and was told it was scrapped.
Then on the morning I call hastings to find out why I have to collect it on my policy it says collection and delivery.
Only for auxillis to say to hastings they had cancelled it so I could be there with my engineer.
And that it would be re booked.
They booked it without my knowledge on a day the garage was closed.
That's why it was changed no other reason.
So then they are nice as pie and we arrange it for the 2nd of Jan .
I get there meet the inspector from there side and he tells me my cars not at the garage but in a yard down the rd.
So we follow a driver he opens the yard we go to my car he starts the inspection.
Takes photos opens the door sits down trys to start it the lights go mad and the battery is flat.
Then he says you seen this.
My whole car interior is soaking wet and covered in damp and mold the windows are like the inside of a glasshouse running with water .
Roof liner seat belts leather seats carpets all moldy .
I never got to look in the boot so don't know what that's like.
The inspection carrys on and the measurements the other inspector changed were wrong and the work was not done properly.
So the inspector from acorn changed his measurements after I left to say the car was fine.
The second inspector measurements proved the work was bad.
Auxillis left me driving a hire car uninsured for 24 hours.
Auxillis Tryed to do the inspection without contacting me to arrange a date and that I had to accept it even if I was not there collect my car and return the hire car.
All before they had the written report.
Basically keeping me and my engineer from the inspection.
I had arranged my own engineer to be there when theirs was because of what happened with the first one.
It only changed because they failed to ask the garage if it was open.
Then the inspection on the 2nd proved that the work was bad and needed redoing.
He wants it watertested the filler redone and the mold addressed.
Just need some advice my cars covered in mold the repair is bad and I am worried about auxillis because of the way it's been dealt with so far.
Thanks

DUTR

I think they should offer you £10 compensation.

EdGasketTheSecond

Moral of story: Don't use Hastings and don't agree to use the Auxillis claims management.

daveyjp

Don't agree to any claims management where the third party have accepted liability.

This is not new. Years ago friends with a smart car (back in the day when they were still new to the UK) crashed it. It was sent to a none smart garage who wrecked it trying to fix it.

After 12 months it was returned and written off. They received a substantial payout for the inconvenience and stress in chasing the matter.