OLED screen burn twice!!!

bigmal254

“
Where the hell do, I stand????
LGOLED65B7V. Purchased April 2018, I wanted the best possible picture for my buck but as a pensioner had to take out the 0% finance offer to the tune of £2599 but got what I thought was a perfect TV that would last at least 10years.
Started getting screen problems March 2019, phoned Richer Sounds who put me on to LG and all was good a repair was scheduled and on the day a two man team turned up and replaced the screen, when they arrived I said the TV had been randomly switching off so they replaced the main board as well so thought I had a new TV the only component that wasn't changed was the power supply.
All good until December 2019 same problem with screen a blue line across the bottom of screen plus one side of the TV with linier lines about 3 inches apart. I phoned Richer Sounds as I had the 6 year warranty, only to find that it was a known problem with LG OLED screens and this was seen as normal wear and tear, They also said that they are gutted for me and said that they could maybe help me with a reduced price on another TV. I then mentioned a newer LG model and was met with the reply "why do you want to have another OLED" to which I replied "why are you still selling them”!
As I have no protection with a Credit Card company, and LG or Richer sounds can’t help, can I go down Small Claims and haggle that TV isn’t fit for purpose?
Can anybody can point me in the right direction PLEASE.
Malcolm.

Takmon

bigmal254 wrote: »

“
Where the hell do, I stand????
LGOLED65B7V. Purchased April 2018, I wanted the best possible picture for my buck but as a pensioner had to take out the 0% finance offer to the tune of £2599 but got what I thought was a perfect TV that would last at least 10years.
Started getting screen problems March 2019, phoned Richer Sounds who put me on to LG and all was good a repair was scheduled and on the day a two man team turned up and replaced the screen, when they arrived I said the TV had been randomly switching off so they replaced the main board as well so thought I had a new TV the only component that wasn't changed was the power supply.
All good until December 2019 same problem with screen a blue line across the bottom of screen plus one side of the TV with linier lines about 3 inches apart. I phoned Richer Sounds as I had the 6 year warranty, only to find that it was a known problem with LG OLED screens and this was seen as normal wear and tear, They also said that they are gutted for me and said that they could maybe help me with a reduced price on another TV. I then mentioned a newer LG model and was met with the reply "why do you want to have another OLED" to which I replied "why are you still selling them”!
As I have no protection with a Credit Card company, and LG or Richer sounds can’t help, can I go down Small Claims and haggle that TV isn’t fit for purpose?
Can anybody can point me in the right direction PLEASE.
Malcolm.

Lines across the TV is not screen burn, screen burn is when an image that is kept on the screen for a long time remains as a "ghost" when the image is changed.

But i don't see how this is normal wear and tear; a line on the screen is a fault that should be covered under warranty.

hollie.weimeraner

This forum may be able to advise you:

https://www.avforums.com/forums/lg-tvs-forum.91/

FrozenBeak

Hence I don’t buy tv’s anymore. I rent them from Hughes Electrical for 25 a month for a 4K 50” smart Samsung tv.

Anything goes wrong, bam it’s on them and they just give me a brand new one.

Takmon

FrozenBeak wrote: »

Hence I don’t buy tv’s anymore. I rent them from Hughes Electrical for 25 a month for a 4K 50” smart Samsung tv.

Anything goes wrong, bam it’s on them and they just give me a brand new one.

Looking at their website you must be renting the Samsung UE50RU7400 TV which works out to be £27.99 a month.

This TV only costs £429 to buy from Richer Sounds with a 6 year warranty. So after 1 Year and 4 Months you have paid more than the TV is worth.

Renting a TV is a good way to throw money down the drain.

[Deleted User]

FrozenBeak wrote: »

Hence I don’t buy tv’s anymore. I rent them from...

SPAM

A very poor recommendation. You are renting a cheap TV and, just after a year, you will already have paid more than the TV is worth.. :eek: