New Debenhams return policy 2020

DoaM

I apologise for your inability to read and properly comprehend what was written.

I made no assertion whatsoever that the sign did contain those words (which you yourself posed) ... I simply asserted that IF those words were used they may be unlawful.

unholyangel

KatrinaWaves wrote: »

Until we know what the sign says why are we deciding the sign is unlawful?

He just meant that such disclaimers can't be used as a get out if the sign is misleading/illegal.


However, I don't think anyone has yet highlighted that while they can apply any terms they like to in store change of mind returns, they cannot do so retrospectively.

If you purchased when their returns policy was the option of a cash refund then those are the contract terms they agreed to and cannot be changed now.

Pollycat

gazter wrote: »

I know change of mind is discretionary. But the suggestion is it is a blanket refund policy.

What is the wording on the sign?

davidmcn

nyermen wrote: »

Where you do have "rights" to return - then I presume proof of purchase could be beyond a receipt?

Correct, there are no criteria specifying what "proof of purchase" is.

At the end of the day a court would need to persuaded (note only "on the balance of probabilities", not "beyond reasonable doubt") that you had purchased the item from the retailer (and/or on a particular date). It's just the normal general rules of evidence which would apply, so it could be just about anything - even who has the more convincing witnesses.

(and conversely, possession of a till receipt doesn't necessarily mean that it relates to the item you're complaining about)

Pollycat

So much easier to pop your receipt somewhere safe.
I never let sales assistants put my receipt in the bag with what I've bought.
It goes in the back of my purse.

Mrs_Ryan

I’ve also read on the Debenhams Facebook page they will not exchange/refund faulty goods without a receipt. They have been told several times that this is illegal but they don’t seem to care!