Any charges for buying from German seller on ebay?

sebsy

Hi,


I was hoping you guys could help me. I've done a quick google first but am finding conflicting or old information.


I am looking for some DVD storage but only really have limited space, so am looking for the best value tall, slim tower. I've found one I like the look of however the item location is Germany. This is the listing: https://www.ebay.co.uk/itm/8Tier-Oak-Tallboy-Cabinet-Bookshelf-CD-Storage-Shelving-Unit-Wooden-Display-Rack/333395944950?hash=item4d9ff265f6:g:F0EAAOSwMDpd069z


It says postage is free, and as I understand it, there are no charges of any kind for items bought from an EU location, but that is mainly what I want to check on in case I am misunderstanding. I know if it was an item from the US, there would be charges for anything over a total of £15 for item and delivery, but I'm less sure when it comes to fellow EU purchases.


Thanks for any help.

soolin

There would currently be no further charges assuming that is being drop shipped from Germany. However, I would translate some of that poor feedback just to see if there is any recurring issues that are worth being aware of.

martindow

soolin wrote: »

There would currently be no further charges assuming that is being drop shipped from Germany. However, I would translate some of that poor feedback just to see if there is any recurring issues that are worth being aware of.

Looking at the negative feedback there is a theme of the seller being unhelpful in resolving problems and/or not replying to emails. There are 15 negs in around a thousand sales in the last month.

soolin

martindow wrote: »

Looking at the negative feedback there is a theme of the seller being unhelpful in resolving problems and/or not replying to emails. There are 15 negs in around a thousand sales in the last month.

Thank you for the translation assistance- the amount of negs didn't bother me, I just like to know if there is a theme.

theonlywayisup

No further fees other than factoring in whatever exchange rate Paypal offer...feedback as has been said is about non existent communications/help after sale. Couple of neutrals for not as described. As long as you are happy knowing that if you get an issue you will probably have to resort to a case.

sebsy

soolin wrote: »

There would currently be no further charges assuming that is being drop shipped from Germany. However, I would translate some of that poor feedback just to see if there is any recurring issues that are worth being aware of.

What would you mean by drop-shipped? I would assume it just gets shipped directly from Frankfurt as the stipulated item location. I always check feedback though a lot of it is in different languages, though as Martin says below, a possible recurring theme is a lack of assistance in terms of customer service. I guess that is to be expected a little more if languages are different?

martindow wrote: »

Looking at the negative feedback there is a theme of the seller being unhelpful in resolving problems and/or not replying to emails. There are 15 negs in around a thousand sales in the last month.

theonlywayisup wrote: »

No further fees other than factoring in whatever exchange rate Paypal offer...feedback as has been said is about non existent communications/help after sale. Couple of neutrals for not as described. As long as you are happy knowing that if you get an issue you will probably have to resort to a case.

How would I see what exchange rate PayPal offers? Would it tell me before I hit to confirm purchase?


One other thing I have noticed is that the actual business seller address is somewhere in Asia. That always feels like a red flag to me.


Thank you for your replies so far, folks

theonlywayisup

sebsy wrote: »

How would I see what exchange rate PayPal offers? Would it tell me before I hit to confirm purchase?

I found this which may work?

Where can I find PayPal's currency exchange rates?

You can view the current exchange rate on your Manage Currencies page. Here's how:

Log in to your account.
Click the My Account tab.
Click Profile at the top of the page.
Click Currency Balances under the Financial Information column.
Enter the requested information and click Calculate.

sebsy wrote: »

One other thing I have noticed is that the actual business seller address is somewhere in Asia. That always feels like a red flag to me.

If you don't mind buying from a seller who is from Asia then it the item location is the only thing you should concern yourself over. A change of mind return will be at your cost (although Paypal do a returns on us scheme which may help) but a SNAD will be covered by eBay.

soolin

This is being sold in sterling so there won't be any exchange rates, you will be charged £32.99.

As for drop shipping, the seller is in Asia, the goods are in Germany so this is being drop shipped . That in itself can be a problem if the warehouse can't cover all the sales made by the seller, which is why I was interested in the feedback.

Also as has been pointed out, for a change of mind return you would have to ship it back to the stated German location although a poor seller might actually try and give a Far East address. That does only app,y to a change of mind return, if item is faulty then seller will have to sort out and pay for any return.

theonlywayisup

soolin wrote: »

This is being sold in sterling so there won't be any exchange rates, you will be charged £32.99.

I didn't view the link so thank you for clarifying.

sebsy

soolin wrote: »

This is being sold in sterling so there won't be any exchange rates, you will be charged £32.99.

As for drop shipping, the seller is in Asia, the goods are in Germany so this is being drop shipped . That in itself can be a problem if the warehouse can't cover all the sales made by the seller, which is why I was interested in the feedback.

Also as has been pointed out, for a change of mind return you would have to ship it back to the stated German location although a poor seller might actually try and give a Far East address. That does only app,y to a change of mind return, if item is faulty then seller will have to sort out and pay for any return.

Thank you.


I thought that would be the case with no extra charges and no exchange rates, but always like to make absolute certain.


I know these items are perfect for what I'm after so no worries on the changing-of-mind front, just obviously if there is any damage how difficult they may be in getting issues resolved.


That said, I think it is worth getting them because they have high feedback and are exactly what I'm after, for a good price - the same ones are on Amazon for £48.


Thanks all.

forgotmyname

Are they any different to the sub £20 units at Argos etc?

I wouldn't trust the items location. 7 - 14 days, had stuff delivered from China faster than that.