E.On nearly 4 months and still a mess

Frozen_up_north

I switched to E.On at the beginning of September and they still say the switch is in progress. The account page has the following:
When your switch is complete, you'll be able to visit this page and see all the meter readings taken for this account. In the meantime you can track your switch to us from your account.

I’ve complained via the on-line chat and was told they are awaiting an update from the previous supplier... they also are unable to read the smart meter that was fitted by E.On prior to switching to my last supplier.

Maybe they will wake up if I switch away from them?

How long does a switch take?

Smodlet

Supposedly, 17 days or thereabouts.

Is there definitely no debt on your current supplier's account? If there is, they can stop any switch until it is cleared. Your user name implies you may be in the north of Scotland where there seems to be a scarcity of mains gas and some weirdly restrictive electricity tariffs.

If neither of the above is the case, it sounds about time to raise an official complaint with Eon and/or your current supplier as that starts the clock ticking until you can refer it to the energy ombudsman: Complaints going to that entity look bad on energy suppliers' stats so they may wake up and take notice.

If you raise the complaint via online chat, make sure you keep a copy of it. HTH.

Frozen_up_north

I’m in the north of England. The previous supplier issued a refund of the balance directly to my bank, and closed the account.

E.On don’t even acknowledge my manual meter readings as being relevant.

I’ll try their on-line chat again 4 months to the day from my switch (was 6th September).

Former_E.ON_Company_Representative:_Malc

Frozen_up_north wrote: »

I switched to E.On at the beginning of September and they still say the switch is in progress. The account page has the following:
When your switch is complete, you'll be able to visit this page and see all the meter readings taken for this account. In the meantime you can track your switch to us from your account.

I’ve complained via the on-line chat and was told they are awaiting an update from the previous supplier... they also are unable to read the smart meter that was fitted by E.On prior to switching to my last supplier.

Maybe they will wake up if I switch away from them?

How long does a switch take?

Frozen_up_north wrote: »

I’m in the north of England. The previous supplier issued a refund of the balance directly to my bank, and closed the account.

E.On don’t even acknowledge my manual meter readings as being relevant.

I’ll try their on-line chat again 4 months to the day from my switch (was 6th September).

Hello Frozen_up_north and I'm sorry it's taking so long for your switch to go through. It certainly shouldn't be taking this long.

The switch itself usually completes in about two and half weeks. This will be the supply start date (SSD). It does take longer before accounts are up and running as details need to be passed between us, the previous supplier and third parties like the energy distributors, meter readers/operators and the national databases. This takes longer although not as long as you've been waiting.

Have we told you what it is we're waiting for? Once all is through, the account will go live and be backdated to the SSD. At this point, you'll also be able to use all the online tools on our website.

With your smart meter, we're currently starting to upgrade the earlier SMETS1s so they can be managed in the same way as the newer SMETS2 meters. This includes being able to send us readings automatically.

There are some early installations where this won't be possible. These are mainly smart meters fitted from 2014 and before. In these cases, we'll ask to fit a new SMETS2 meter.

Upgrades will be carried out remotely so there'll be no need to visit your home. We're looking to complete this work by the end of the year.

Sorry again your switch is taking so long to go through Frozen_up_north.

Malc