Zeiss winter offer changed

SRT

Hi,
I purchased some Zeiss binoculars from a dealers online which indicated a winter refund of £135.00 available via at the Zeiss redemption scheme.
I understood this could be done from 12/12/19 and would be in Euros which Zeiss indicated as €150.00 for my particular Conquest HD 10x50 binoculars
This was confirmed and I received the then equivalent exchange rate of €100.00 amounting to £82.32
I contacted Zeiss and was told the figures had not altered which I believe is not true and I have screen shots of the original offer.
I also contacted the seller but I don't know who is supposed to honour what I believe should be a refund of approximately £43.00
Any ideas folks?

George_Michael

SRT wrote: »

I contacted Zeiss and was told the figures had not altered which I believe is not true and I have screen shots of the original offer.

Are the screenshots from the Zeiss website or from the dealer you purchased from?
The binos you mention (Conquest HD 10x50) don't appear on the list of applicable products for the offer
https://zeiss-cashback.com/application/assets/ZEISS_Winter_Promotion_2019_Pricelist.pdf
but I realise that this webpage may have changed since you made your purchase.

SRT

I have screenshots of the dealers then and even now showing a £135.00 refund but I don't have the screenshot of the Zeiss site when I started my claim ( It showed €150.00) but I do have one of the U.K. Zeiss site showing cash back saving in GBP of £135.00