THOMAS COOK refund nightmare....

DALLEN

Like I said, my claim had been signed off as PAID and settled on 3/12/19. No verifiable evidence of payment had been produced. Hence my complaints and action.

As of this morning my money has now been paid. I do feel that without my efforts to chase it, I would still be waiting for it. Yesterday I issued the CAA with a letter before court claim, so perhaps it was this action that finally resolved payment, 88 days after putting the forms in....

Ganga

DALLEN wrote: »

Like I said, my claim had been signed off as PAID and settled on 3/12/19. No verifiable evidence of payment had been produced. Hence my complaints and action.

As of this morning my money has now been paid. I do feel that without my efforts to chase it, I would still be waiting for it. Yesterday I issued the CAA with a letter before court claim, so perhaps it was this action that finally resolved payment, 88 days after putting the forms in....

I very much doubt it,who would be in the office on the first of January when you claimed you sent of the LBA letter,as they had allready informed you payment was issued and even if it took a while to actually hit your account your accusations of the CAA going bankrupt or hiding behind a smokescreen were totally wrong .It has been pointed out that they had over a third of a million claims to sort out including many fraudulant ones:eek: so these things take time,stamping your feet and making false accusations do not help.

FutureGirl

Have you asked them where the money was paid into and sent them evidence to the contrary?

Gadgetman3103

Absolutely disgusted. Received notification today, 15th Jan, that my Atol claim had failed. Now 4 months on they've asked for more info. Am I entitled to interest on my refund? When it eventually arrives...
I submitted my claim the day the web portal opened. So totally annoyed.

bradders1983

Gadgetman3103 wrote: »

Am I entitled to interest on my refund?.

No........

Alan_Bowen

There are less than 10,000 of the over 300,000 claims submitted outstanding. Most of the claims were dealt with on an agreed basis with no information requested, the outstanding ones are where the Thomas Cook data and the claims submitted do not match at all. That doesn't mean there is no claim unless they have written and said so, which they have to some people, but the remaining claims are going to be dealt with on an individual basis and if you have the correct information, should be resolved relatively quickly after you submit the documentation