Question re John Lewis

hightara

I usually buy big ticket items from John Lewis as their extended warranty is great, however went to purchase a TV (I have never made a claim)
and they added £60 delivery charge to Northern Ireland. I never had to pay for delivery before.
Is this a new thing?

I did see the free mainland delivery in the link below.

I am disabled so buy online.

item https://www.johnlewis.com/samsung-ue50ru7100-2019-hdr-4k-ultra-hd-smart-tv-50-inch-with-tvplus-apple-tv-app-charcoal-black/p4059501

hightara

just got through to support....... manager apparently phoning tomorrow, will not hold my breath

Browntoa

There's a list of postcodes and additional charges to those postcodes here

https://www.johnlewis.com/customer-services/delivery-information/uk-delivery

Belfast for example is £60

hightara

thank you Browntoa...... but this is the first time I was charged for sending to NI which is UK. The customer support lady, kept telling me its because I live in the Republic of Ireland. When I told her I am in the Uk, gave her details of all my past purchases, none where charged extra delivery.
She was stumped, apparently a manager will be phoning me back tomorrow,

very strange.

missile

Cost and timings
Free delivery when you spend £50 and over, £3.50 for orders under £50. Exceptions apply to large items being delivered to non-UK mainland locations.

The T&Cs are clear. Those living in the Scottish Highlands often quote similar issues with extra delivery charges levied by other retailers.
You might find free delivery if you purchase from a reputable retailer in NI / the Republic?

K80_Black

Can I suggest Richer sounds? Same price, free delivery to NI and their 6 year warranty is longer than John Lewis's 5.

https://www.richersounds.ie/p-204061-samsung-ue50ru7100-50-inch-4k-ultra-hd-hdr-smart-led-tv-tvplus.aspx

photome

K80_Black wrote: »

Can I suggest Richer sounds? Same price, free delivery to NI and their 6 year warranty is longer than John Lewis's 5.

https://www.richersounds.ie/p-204061-samsung-ue50ru7100-50-inch-4k-ultra-hd-hdr-smart-led-tv-tvplus.aspx

Or use that to try and get JL to price match inc del


but yes I would also recomend Richer sounds

Andy_L

hightara wrote: »

thank you Browntoa...... but this is the first time I was charged for sending to NI which is UK.

Were your previous purchase "Larger items, including furniture and appliances"? Orders over £50 that aren't large get free delivery to NI

hightara

items where TVs, the item I wanted to purchase was around £400, when I went to buy Delivery was added on.

thank you everyone for your suggestions.