Capital one - charges appeared on account

Sweet_Girl_x

Hello all,

A few months ago I made a claim for ppi misspelling on my capital one card.

Today some things have been posted to my account

Tax withheld on plevin goodwill £12.10
Purchase adjustment £622.75
Ppi plevin premium +£71.33
Ppi plevin goodwill erc +£60.53
Ppi plevin finance charges +£502.99

They pretty much cancel each other out.

Any ideas anyone??

Thanks

-taff

Your ppi complaint was rejected but they upheld a Plevin complaint.
I'f they've added it and aken it off again you can expect a cheque to be coming unless you were in debt on the credit card.

Sweet_Girl_x

Thanks for replying.

How did you interpret that?

Can you tell from the charges above the refund amount?

Thanks

Sweet_Girl_x

Bump
TIA

[Deleted User]

Sweet_Girl_x wrote: »

How did you interpret that?

Basically any mention of Plevin means that your PPI mis-selling complaint failed and that you therefore only receive any undisclosed commission rather than a full refund.

However, if the card was in arrears or defaulted, any redress can be used to offset the amount owed and in this case you will receive nothing.

If you had no such outstanding debt, it's likely a cheque will be on it's way to you.

You should soon receive a full breakdown from Capital One of any refund along with an explanation of why your actual complaint failed.

Sweet_Girl_x

Thank you for your reply, I will have to be patient and wait for the letter from capital one then!

Thanks again

Sweet_Girl_x

Just an update just in case anyone finds themselves in the same boat

I called Capital one, they are paying me back £622 under Plevin ruling and I will get a cheque in 10 days.

Thanks for everyone's help.

Merry Christmas

Takmon

Sweet_Girl_x wrote: »

Hello all,

A few months ago I made a claim for ppi misspelling on my capital one card.

Today some things have been posted to my account

Tax withheld on plevin goodwill £12.10
Purchase adjustment £622.75
Ppi plevin premium +£71.33
Ppi plevin goodwill erc +£60.53
Ppi plevin finance charges +£502.99

They pretty much cancel each other out.

Any ideas anyone??

Thanks

That's pretty good £622 compensation for a complaint about them spelling PPI wrong :rotfl: