Missed National Express coach due to wrong map indication

Satantonio999

Hi there, I was going to pick a National Express coach to Stansted at Baker Street, but it looks like their official website provided me a wrong indication on the map, since the coach didn't stop. As a result, I ended up missing my flight and spend £400 in a taxi, another flight ticket, and a train ticket.

Would it be possible to make an official complaint in these situations?

Thank you very much.

elsien

Have they confirmed the reason the coach didn't stop was that you were in the wrong place?

ToiletLicker

This has been happening for years.
I see people at the stop waiting for the coach with their cases.
Time permitted I ask them if they are going to Stanstead or Victoria. When they say Stanstead I either direct them, or walk them to the correct stop.
I have spoken to the drivers of the coach firm about this. Alas they're not really interested.

Satantonio999

elsien wrote: »

Have they confirmed the reason the coach didn't stop was that you were in the wrong place?

I still didn't hear them back, I was more interested to know if there's some consumer association that may help in these occasions, even though I have little hope to gain something.

harz99

Satantonio999 wrote: »

Hi there, I was going to pick a National Express coach to Stansted at Baker Street, but it looks like their official website provided me a wrong indication on the map, since the coach didn't stop. As a result, I ended up missing my flight and spend £400 in a taxi, another flight ticket, and a train ticket.

Would it be possible to make an official complaint in these situations?

Thank you very much.

So which stop on which road were you actually waiting at?

Satantonio999

harz99 wrote: »

So which stop on which road were you actually waiting at?

I arrived about 10 minutes earlier in this exact position: i.imgur.com/6naREux.png
I believe the indication on the map was wrong since the coach didn't stop.

Ms_Chocaholic

I'm not sure how you missed your flight - if you jumped in a taxi surely they would have got you there quicker than the coach did?

Satantonio999

Ms_Chocaholic wrote: »

I'm not sure how you missed your flight - if you jumped in a taxi surely they would have got you there quicker than the coach did?

Unfortunately, I lost time by calling 5 different taxi companies and I only managed to find a taxi by accident in front of a hotel. Also, the luggage check at the airport was very slow.

Mr_Singleton

ToiletLicker wrote: »

This has been happening for years.
I see people at the stop waiting for the coach with their cases.
Time permitted I ask them if they are going to Stanstead or Victoria. When they say Stanstead I either direct them, or walk them to the correct stop

That's very decent of you!

Contessa

Satantonio999 wrote: »

I still didn't hear them back, I was more interested to know if there's some consumer association that may help in these occasions, even though I have little hope to gain something.

Might be worth contacting Which.

Mr_Singleton

Contessa wrote: »

Might be worth contacting Which.

But only after you've greased their palms.