John Lewis Credit Card - Credit Limit Reduction - Part 2

blue.peter

About a couple of months ago, there was a thread here about John Lewis credit card users having their credit limits reduced.

I calmed down a bit after my initial reaction to my limit reduction, but still raised a complaint about it. This has proven worthwhile. Although it's taken a long time, I got a substantive response from them today. What they said:

1. They agreed to restore my credit limit to its earlier level.

2. The reduction was random, and they're escalating the system error to the relevant team. (I'm a bit dubious about the randomness or cause, since I know that others are affected, but won't try taking it any further. I don't see any point.)

3. They've offered compensation, which can be paid either as John Lewis vouchers or sent to my bank account. (The amount involved isn't entirely clear - a figure of £50 is mentioned and then it becomes £30. Still, it's better than a kick in the teeth, whichever it is.)

18cc

Well, if you had got a kick in the teeth you could have raised another complaint and probably got more than £30 (£50)!

2e0arr

If you take their £50 resolution to the Financial Ombudsman for an adjudication, you may get awarded more , you will not get it lowered from £50 and be rewarded less and JLPFS will have to pay the case fee of £550.

blue.peter

2e0arr wrote: »

If you take their £50 resolution to the Financial Ombudsman for an adjudication, you may get awarded more , you will not get it lowered from £50 and be rewarded less and JLPFS will have to pay the case fee of £550.

Yes, I know, thank you. I don't consider it to be worth the effort. I'm perfectly content with what I've been offered. My comment about a kick in the teeth shouldn't be construed as suggesting otherwise, and I apologise if I misled you into thinking that I was unhappy with the outcome.