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Should Boohoo.com return delivery fee under Distant Selling Regulations

dalef · 2019-12-16 11:45:58

Bought some items from Boohoo.com, they didn't fit so returned them, boohoo refunded the goods, but not the £3.99 delivery charge. The goods were returned within 14 days and Boohoo were informed (via their returns portal) that they were being returned. Boohoo claim I needed to separately email and cancel the contract to…

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dalef Posts: 87 Forumite

17 December 2019 at 4:37PM

DoaM wrote: »

As I said earlier:

It doesn't sit well with me that they are systematically breaking the rules and taking, probably thousands of pounds off all those people who don't know the rules? We should at least be able to report these things to whomever enforces the rules.

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Should Boohoo.com return delivery fee under Distant Selling Regulations

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