Payment received via PayPal but no ship to address

Hodge4ever

Hi,
Has anyone come across this before; sold an item on eBay and recived payment via PayPal, however, there is no ship to address listed on the PayPal website.

The e-mail from PayPal and eBay both have a collection address listed. My gut instinct is that if I send to that I won't be elligible for seller proection.

Can I get them to add a shipping address or is it easier to cancel the transaction?

olgadapolga

I think that I would cancel and refund the order before contacting the buyer to explain why the order had been refunded.

Depending on how you feel about the situation, you could give the buyer the option of re-purchasing or not.

Personally, I would go with the "or not" option and would block the buyer. But that's how I am

Dasa

Hodge4ever wrote: »

Hi,
Has anyone come across this before; sold an item on eBay and recived payment via PayPal, however, there is no ship to address listed on the PayPal website.

The e-mail from PayPal and eBay both have a collection address listed. My gut instinct is that if I send to that I won't be elligible for seller proection.

Can I get them to add a shipping address or is it easier to cancel the transaction?

Have you offered click and collect?


Is the address a shop i.e. Argos?


You Post to that address and they collect it. Perfectly normal

Dasa

olgadapolga wrote: »

I think that I would cancel and refund the order before contacting the buyer to explain why the order had been refunded.

Depending on how you feel about the situation, you could give the buyer the option of re-purchasing or not.

Personally, I would go with the "or not" option and would block the buyer. But that's how I am

If you've offered Click and Collect in your listing that's unfair to the buyer.

POPPYOSCAR

I have had a few click and collect buyers.

I have also used click and collect myself. I had an item delivered to Argos and collected it with no problems.

If you do not want to do this you should make sure the option is not in your listing.

lindens

I'm not really sure what you mean when you say collection address? as long as you send to the address ebay are telling you to send to you are covered. maybe its click and collect, or a shipping company etc

soolin

lindens wrote: »

I'm not really sure what you mean when you say collection address? as long as you send to the address ebay are telling you to send to you are covered. maybe its click and collect, or a shipping company etc

I agree, OP can you clarify- exactly what do you see when you check the paypal transaction?

moonpenny

Surely if you sold an item and it was for collection (wether right or wrong!) It should have your address not the buyers???

Hodge4ever

POPPYOSCAR wrote: »

I have had a few click and collect buyers.

I have also used click and collect myself. I had an item delivered to Argos and collected it with no problems.

If you do not want to do this you should make sure the option is not in your listing.

soolin wrote: »

I agree, OP can you clarify- exactly what do you see when you check the paypal transaction?

Thanks for the replies; just for clarification, it is not an Argos click and collect (I have had those before with no issue) but something I have never seen before. It is almost as though they are setup as a business for receiving payments but never bought anything?!

This is what eBay shows;


PayPal has no address;

soolin

Hodge4ever wrote: »

Thanks for the replies; just for clarification, it is not an Argos click and collect (I have had those before with no issue) but something I have never seen before. It is almost as though they are setup as a business for receiving payments but never bought anything?!

This is what eBay shows;


PayPal has no address;

That's a standard click and collect address, note the ECP number. They have a local shop registered to the click and collect scheme- just send it with all the details exactly as shown- the ecp number is the important bit.

We have several small independent shops round here that accept packages and generate addresses like that- and I get one or two a month going out like it.

lindens

yeah click and collect. they are not all Argos, can be corner shops, co-ops, independents etc