KLM flight compensation

maneek

I claimed for a disrupted flight with KLM. Flight from NYC to Amaterdam was 2 hours late I had missed my connecting flight and was 8hrs late home. KLM said that airplane was delayed due to late arrival of incoming aircraft which caused mandatory safety check after a hard landing of aircraft. They said it was an extraordinary circumstance and refused to pay compemsation. Im not aure if that case is an extraordinary circumstance

photome

Best to repost in the dedicated thread for KLM delays/ compensation.

Have you put flight details in to bott and co to see if they think compo is due

maneek

Yes I did and it said I might due compensation.

koalakoala

KLM didn't pay out to me either after a long delay, said it was bad weather where an earlier plane originated.
Last time I flew with them, back to BA for me, even if more inconvenient lol

TELLIT01

There are a number of schemes for claims resolution. Most seem to be voluntary but I don't know if KLM are associated with any of them.

EveryWhere

TELLIT01 wrote: »

There are a number of schemes for claims resolution. Most seem to be voluntary but I don't know if KLM are associated with any of them.

They are and are also bound by their decisions; https://www.aviationadr.org.uk

If the provider is a member of AviationADR, they will be contractually obligated to implement our decision.

One can request that a board guide move the thread.

maneek

They are ADR. I have just sent an email as apparently hard landing of inbound aircraft is NOT considered as extraordinary circumstance