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Airport Transfers

We recently booked a skiing holiday that includes flights and transfers. Informed today that transfers not added as they forgot to add them. They now want me to pay £100 extra for transfers. Is this right?
Any help appreciated as flying Sat morning!
Thanks

Comments

  • Penguin_
    Penguin_ Posts: 1,594 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    What does your paper work say that you have had from them when you booked the holiday?
  • Just tried booking the holiday again and the only options are self drive or flights and transfers. Have used the company for last 4 years always had the transfers included no issues with them at all. They actually highlighted the error earlier today but then wanted me to pay for their error
  • Penguin_
    Penguin_ Posts: 1,594 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    Obviously you have a booking confirmation from them, what does that say?
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