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Al Rayan Bank mobile app

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I tried to access my account last weekend but could not log in and eventually it locked me out. I contacted the helpdesk and despite re-installing the app I was still locked out so they referred it to their IT people and said they would phone back on Monday.......but they didn't!
I gave them a few days but no phone call so I tried again and I'm still locked out. Phoned them again and after several attempts without success I tried to recover my user ID and password but it just locked up on that screen so it's back to their IT, and was told that they would phone me.........grrrrrrrrrr.:(
Anyone else had any problems with their mobile app?

Comments

  • Vortigern
    Vortigern Posts: 3,302 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Given the amount of negative feedback on the Android app store I've decided not to use it until it becomes mandatory.

    The web access currently works well for me.
  • steviex
    steviex Posts: 12 Forumite
    I did ask about the web access, which is an option if the app isn't sorted out, but they said it would only be a short term solution as the web access is ending soon.
  • colsten
    colsten Posts: 17,597 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    steviex wrote: »
    Anyone else had any problems with their mobile app?
    Aside from the lack of support for Standing Orders, the mobile app has been working great for me (famous last words!). I use it several times a week.
  • kattie89
    kattie89 Posts: 15 Forumite
    edited 16 December 2019 at 12:52PM
    Yeah, I think they should consider about developing a new banking app, which will be more secured, with couple of authentications procedures. It's not so hard to develop a brand new app from scratch as I know. For example, this article ( here: https://reinvently.com/blog/how-long-does-it-take-to-make-an-app/ ), says that one month would be enough for a good team of developers, even including testing time.
  • colsten
    colsten Posts: 17,597 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    kattie89 wrote: »
    Yeah, I think they should consider about developing a new banking app, which will be more secured, with couple of authentications procedures.
    The mobile app is essentially brand new. What "authentications procedures" do you think are missing?
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