Receiving faulty Chromebook

Lip_Stick

Surely it's not up to the companies to decide themselves on what is acceptable for faulty pixels on a brand new device? Won't consumer law trump what they deem acceptable? I can understand if it's on a device that has been used for sometime, but not for something fresh out the box.

JJ_Egan

You might be right but dead pixel policys have been in place for years .
Not seen any posts on challenging .

shaun_from_Africa

Lip_Stick wrote: »

Surely it's not up to the companies to decide themselves on what is acceptable for faulty pixels on a brand new device? Won't consumer law trump what they deem acceptable?

There is an international standard relating to faulty pixels:
https://www.iso.org/obp/ui/#iso:std:iso:13406:-2:ed-1:v1:en
(see 3.4.13) and I'm fairly sure that this is what would be used in any consumer rights legal dispute.

societys_child

Lip_Stick wrote: »

Surely it's not up to the companies to decide themselves on what is acceptable for faulty pixels on a brand new device? Won't consumer law trump what they deem acceptable? I can understand if it's on a device that has been used for sometime, but not for something fresh out the box.

You may have dead pixels on devices you already own, they're not always obvious.

I know of one pc builder/supplier that employs someone to sit checking monitor screens all day. Fault free ones are used on high spec PCs. which attract a premium price, the ones with a few pixels out are used with the others . .

MINA68

It can be said that this is a risk with technology, there is always a certain error rate for electronic products, unfortunately for you, maybe you have to accept this.