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New Build House - Reservation Fee Refund

seanfos
seanfos Posts: 108 Forumite
Part of the Furniture 10 Posts Name Dropper
in Consumer rights
I unfortunately had to withdraw from a purchase of a new build house after paying £1000 reservation fee. The developer agreed to refund £500 to me within a few days, retaining £500 to cover their costs. The developer has not processed the refund, is not replying to emails and doesn't answer their office phone

What is the best way to proceed with obtaining the refund please? Should I send a letter before action via recorded delivery to their head office giving them a period in which to respond and state I will proceed to submit a money claim online if refund not received?

Many thanks

Sean :)

Comments

  • davidmcn
    davidmcn Posts: 23,596 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    seanfos wrote: »
    Should I send a letter before action via recorded delivery to their head office giving them a period in which to respond and state I will proceed to submit a money claim online if refund not received?
    Sounds a sensible next step, yes.
  • Gavin83
    Gavin83 Posts: 8,757 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    What sort of timescales are we talking here?
  • seanfos
    seanfos Posts: 108 Forumite
    Part of the Furniture 10 Posts Name Dropper
    Thank you both
    Gavin83 wrote: »
    What sort of timescales are we talking here?
    Refund amount was agreed via email 27th November and I was told it would be paid that week. Every contact from myself since has been ignored

    Sean :)
This discussion has been closed.
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