PFP Energy has taken over Better Energy customers?

hillcats

A real shame, I'm fast approaching three years with Better Energy and my existing tariff was due 01 March 2020, it's nice to note that PFP will honour the existing tariffs.
I'm sure it will then be time to make a hasty exit and dash for the door towards another supplier but I will enquire with PFP what options are available and what is their cheapest tariff for me...
You never know, I may be surprised and be unable to beat the new company but I just somehow doubt it !

dpngDerek

MY BetterEnergy tariff wasn't competitive and so continuing with PFP on the same tariff isn't attractive. If I decide to move to a different supplier what is the situation regarding payment of the exit fee applicable to the BetterEnergy tariff? My tariff was fixed until Dec 2020.

Penelopa.Pitstop

Hoof_Hearted wrote: »

Me, too. My account number wasn't recognised on their system but it is possible to give a meter reading by email.

I sent meter read via email . Also got email with different new account number and there's no DOB required any more, so was able to login now.

Hoof_Hearted

Penelopa.Pitstop wrote: »

I sent meter read via email . Also got email with different new account number and there's no DOB required any more, so was able to login now.

I seem to be stalking you. I got exactly the same message and I'm now set up online. Impressively quick response from them.

vm2pensioner

Am already in process of transfering away from BE in a couple of weeks as my fixed tariff is ending and replacement tariff more expensive. Received rapid response email to confirm all should go ahead as planned. Very mixed reviews on PFP, so perhaps a good time to move.

Hoof_Hearted

dpngDerek wrote: »

MY BetterEnergy tariff wasn't competitive and so continuing with PFP on the same tariff isn't attractive. If I decide to move to a different supplier what is the situation regarding payment of the exit fee applicable to the BetterEnergy tariff? My tariff was fixed until Dec 2020.

Personally. I would allow the transfer to PfP and transfer of credit then give it a month before moving on. PfP have promised no exit fees in their letter to ex-Better customers.

 Your payments will be made to PFP Energy Ltd from January 2020.
 If you’re on a fixed rate deal we are removing your exit fees.
 The name of your tariff will change, however, the terms of your tariff will remain the same – including tariff rates, which in some circumstances may even reduce in price.

dpngDerek

Thanks Hoof Hearted,
I missed that statement. I will wait a while and then decide what to do.

T_O_G

I have received an e-mail on Tuesday saying that PFP energy will be refunding my outstanding balance as I had transferred from Better Energy before they withdrew from the market. I am rather annoyed as they weren't honest about the refund as previously they said they had a technical issue and were working to resolve the issue, the reality was they had gone bust and were scrabbling to find a new buyer!
I think it's about time the regulator does their job and make sure these companies are financially viable before issuing licences, there seems to be a growing trend of companies going bust!

Undisputedtruth

T_O_G said:

I have received an e-mail on Tuesday saying that PFP energy will be refunding my outstanding balance as I had transferred from Better Energy before they withdrew from the market. I am rather annoyed as they weren't honest about the refund as previously they said they had a technical issue and were working to resolve the issue, the reality was they had gone bust and were scrabbling to find a new buyer!
I think it's about time the regulator does their job and make sure these companies are financially viable before issuing licences, there seems to be a growing trend of companies going bust!

I think these companies were financially viable in the first place. The problem is changing regulations which seemed to restrict choice and value for the customer.

Shame about Better Energy. Had a bit of a soft spot for them. Sometimes their Chief Executive answer calls as their call centre consisted of just 18 people.