'Additional Content' - Where do I stand?

Jesters_Repose

Hi all,
I am after some help / advice with regards to a game I purchased recently, bit of a strange one this but would like to know where I stand legally.

I purchased a pre-owed collectors edition of RAGE 2 on xbox one from game online, and when it turned up all I received was the game in a standard box. What is normally included in this edition is the game, a larger collectors packaging / box, a 'Wingstick' model and a raft of digital content.

Game put a note on pre-owned game pages stating that some content may not be available, and in most cases this just refers to the digital content, which I always assume is missing, but never in over 30 years of gaming and buying games has the outer box / packaging and large physical items been missing. I contacted Game and they state that the packaging and model are consider Additional Content, and they don't have to do anything as it states AC maybe missing!!

I bought the item as I wanted the AC, does anyone know where I stand on this, as the item I received was nothing like the picture and webpage description, and was essentially just a standard copy of the game.

Any help would be much appreciated.

Scott

boo_star

Probably better off posting this in the Consumer Rights forum.

donnajunkie

Was it priced higher than a standard version? If so you have more of a case. If priced the same perhaps not as additional content isnt usually guaranteed to be included with second hand games.

BoraBora123

If you're not happy just send it back for a refund?

DCFC79

BoraBora123 said:

If you're not happy just send it back for a refund?

I hope the OP has got it done by now since he posted in December.

BoraBora123

Can't even see a posting date or reply dates but hey ho 😅

DCFC79

BoraBora123 said:

Can't even see a posting date or reply dates but hey ho 😅

Its in the green bar just above where the text is in each post.

dan958

DCFC79 said:

BoraBora123 said:

Can't even see a posting date or reply dates but hey ho 😅

Its in the green bar just above where the text is in each post.

There have been some reports with the dates not showing on mobile devices

DCFC79

dan958 said:

DCFC79 said:

BoraBora123 said:

Can't even see a posting date or reply dates but hey ho 😅

Its in the green bar just above where the text is in each post.

There have been some reports with the dates not showing on mobile devices

Had no idea of that.

krizmrtn86

Really depends on whether they sold it at a higher price than just the standard game. If so, that's definitely misleading...